Arrived in our 4 person accommodation to find that there is a ‘heating problem’ affecting some of the rooms, ours included, however this information was not offered at the time of check in and payment but we had to find out ourselves. It’s pretty chilly tonight and as the room is not in the main building it’s pretty chilly in this room.
Maintenance have gone and are probably not on shift tomorrow, no manager available until 2pm tomorrow, no portable heaters available, and no chance of an immediate refund so that we can leave and find alternative accommodation.
Obviously no room checks have been carried out otherwise why would you offer a family room with no heating. £64 per night may seem cheap to some however it’s a YHA meaning it’s basic, still however basic it is the facilities are substandard.
No offence to the staff member on duty, he is very polite, but this is not a great start to a few days away with the family.
And there is no one to sort it out.
Wow.
In response to your response; you state that the issues were dealt with to my satisfaction. I would like to confirm that there was no satisfactory outcome as yet and I am still awaiting a refund response from your head office.