Although well-located and therefore priced accordingly, the hotel was dirty with lots of stains on the communal carpets and in our room. The bed runner was also stained. The staff, when present at Reception which was not often, were not friendly or welcoming, although the man serving in the cafe/var area was lovely. He actually stepped in to help on Reception when we arrived and the Receptionist came back and ignored us completely while he did her job for her.
The fire alarm went off at around 6pm. We vacated our room and it was clear someone on our floor had been smoking, you could smell it in the corridor. However the alarm was switched off without any staff checking guests or the reason. We later saw a gentleman who was in a wheelchair speaking to the manager about the fire alarm. The way the manager spoke to the guest was really quite shocking, very abrupt and angry. I actually thought it was she who was complaining at first due to her raised voice and confrontational manner.
Whenever we walked through Reception, often there was no one there and if there was, there was no attempt to converse, no eye contact, no verbal greeting.
The hotel was fine for what we wanted it for, which was its central location and as a base for the weekend, and the shower was excellent. But on the whole, the hotel seemed quite shabby, stale and unkempt as well as quite unfriendly and for the price we paid for one night, I think it was disappointing.