Having previously had a bad experience with another company (Kloeber), we were anxious about how the installation of two new front windows would turn out. Along the way, we were subject to the delays that have bedevilled all of these companies but we were kept informed and a couple of months later than we originally hoped for Shaw’s were ready to do the installation. When Jon and Jim arrived, they commented on our recently installed front door, which (after remedial work) looks great. This led to a discussion about the bad experience with the other company, who left us with really extensive ‘making good’ to do and were difficult to deal with. In response, Jon and Jim were very reassuring about exactly what Shaw’s would do as part of the installation package.
This was a very good start to an excellent experience over the next couple of days. They were easy to have around, were very respectful of our property, took real care with their work (which they did to a very high standard) and with cleaning up after themselves. The installation of the actual windows was only the beginning. The work they did around the windows, both inside and outside, was much more extensive than anything we imagined would happen and has made the new windows, themselves actually very beautiful, look even better because of what they did, including doing necessary making good work too. It counts as one of the best experiences we have ever had of having work done to our house. We will definitely use them again (there is another window we are thinking of replacing next year) and would recommend them without any hesitation. Thank you so much for an excellent job!