Property Bureau glasgow

We were renting with them for a year and a half and were extremely satisfied with their service from the very begining. The staff is very nice and fast with responses. Every query we had was answered and resolved instantly. Very professional and they really do put customers first. Would have been glad to stay with them for longer if we weren't looking for a bigger flat. Highly recommend renting with them.

Really unprofessional and poor customer service. Wouldn't even view a house with them again. Went to visit a property and immediately got back to them saying we were interested. Very little communication even though we chased up several times asking even just to let us know if someone else was being reviewed for the property after initially being asked to have the deposit ready on the same day which we did. Very misleading and disappointed in the service. And queue a response which accepts no responsibility as the previous reviews show. I have dealt with other companies who have kept us on the loop on a daily basis. Not from this company. Stringing people along. As I said prior poor communication and I don't need copies of the email you sent I have it and my husband is still waiting for a call back which you haven't even bothered to return!!!!

The worse customer service ever. On the departure inspection date, the female agent was not prepared, nor presentable and very unprofessionally late to the appointment. The language in communication following that, was cold and did not give any regards for coming to an agreement with the cleaning charges. I do not recommend them!

House wasn't what we wanted , but Andrew was very knowledgeable and helpful , will use again

Was reassured it was a long-term tenancy but sent eviction notice after 3 months because landlord sold it. I was 7 months pregnant. I would expect a property agency to have some decency and inform us it was not the right place for us.

Lynsey in the office at Bearsden was an absolute delight and dealt with queries that on occasion were out with her remit, she never failed to deliver and was prompt in her replies.

With this state agent still , but 🥺👎 I don't think they fight in favour of their tenants with Landlords , Just loads of stress . I could say double face 🥵 Facing loads of stress and issues with landlord , but nothing being settled or sorted by Estate Agent We moved to this property last August , my daughter was 14 , this November she will be 16 . Landlady send us notice for breach of contract . Subletting her property with another tenant . She also asking proof of my daughter's age Property Bureau got nothing to say to her as our Estate agent 🥺👎shame . Before doing the Tenancy agreement we filled all the paper works and procedures 👍🏽 We have been left without acwashing machine since last March . Its in the inventory list . We are both front liners . Land lady says she provided as Courtesy .. 🤣 List be too long .. Sorry just spoke the truth 🙏🏼

I am a tenant in a property that is let and managed by Property Bureau. I have not been pleased with the service provided because: 1. My neighbour reported water leaking into their flat below. As this was a fairly small but constant amount of water Property bureau did not fix this for over a year. This caused damage to my neighbours flat. 2. They pressurised me to allow painters and decorators into the house so that the house could be prepared for sale. This was very stressful and resulted in me having to seek legal advice. (I was advised that I do not have to let the painters in.) My house buy had been delayed by a month and they used the fact that I wanted to stay on another month as leverage. It has all been very unpleasant and affected my sleep.

Probably the best all-round letting agents I have used. Quick to respond, fixed things when needed but otherwise unobtrusive, and fair in their evaluation for deposit return etc.

My experience with this Property Agency is greatly satisfactory. I have been renting with them for 4 years and I have never had any problem whatsoever. They are quick, efficient and effective when it comes to sort out any issue regarding the property. At a personal level, I would like to remark their kindness and willingness to help, which I definitively appreciate even more! I highly recommend it.