Premier Inn York South West york

A very comfortable inn for the price. No frills but that’s all you need when you’re passing through. The staff were very helpful with recommendations.

We usually stay in Premier Inns with no problems but this time a few things weren't great. The room was freezing and the air con heating just couldn't cope and wouldn't warm the room up... eventually they gave us an oil heater. The bathroom sink had beard hairs behind it! The toilet door wouldn't lock. The staff were great, friendly and helpful but the desk was unmanned and you had to ring a bell for attention. Not sure the bell actually worked as it took ages to get their attention... and based on the above, we'd experienced this several times that evening. Breakfast was OK apart from the coffee machine wasn't working. Breakfast is to order and not buffet style, but you can still have as much as you want. When we spoke to the manager in the morning she was very apologetic and compensated us. This was probably an off day where several things went wrong for us and the rest of the guests (and it was full as they couldn't give us another room) were fine and had a good warm night's sleep.

Brilliant handy premier inn. Just off the A64. Well positioned. Staff friendly hotel clean and well kept.. breakfast was busy needed to wait 20 minutes to be served so we went over the road to Macdonalds. Shame x

Good prices and a good place for a necessary stopover. Not a great deal to do within walking distance but there are several dining options in the service area.

Helpful staff and what you would expect re facilities, but the temperature in our room was far to hot, and we were not able to control the thermastat. This made it uncomfortable to sleep in. Our friends on the floor above did not have heating and were having to use portable heaters. The hook on the bathroom door was broken and despite there being three people in our room, only 2 bath towels and a hand towel were provided. This is a Premier Inn that requires a bit of a refurb.