Patisserie Valerie – York york

Good spot for people watching right in the city centre. Its beginning to show its age and could do with a refurb still the cakes and coffee are consistently high quality. Worth a visit if you need a break from shopping / walking in the city centre.

Excellent place to take a break from shopping. Polite and courteous staff serve a beautiful cheesecake and selection of ice creams. Our eight year old was very happy. Disabled toilet on the ground floor. Perfectly located in the centre of town. Waitress service to the table, although you will definitely want to take a look at the desert counter.

Wonderful! We had afternoon tea for two, which was amazing and very good value for money unlike other places for afternoon tea. Seating up stairs was lovely, lots of seats but not squashed together. Staff were wonderful very friendly and couldn't do enough for you. I would recommend you book, especially if going on a busy day. We went on a Saturday and booked and glad we did as there was a queue. You can also buy to take away too and is a separate queue. The cakes to take away were very good value for money too

Can’t wait to ring up today and then come into your shop and show you the absolute abomination of a cheesecake I took home yesterday from you got a lovely video of it and Iv kept all of the cake to present to you today staff excellent tho but the cake hurrendous Iv has better cheesecakes from the saver rage in Morrison’s see you later Valarie

This place is beautiful, staff is wonderful and the food is delicious! I love the most their menu with a three-stage plates, where are bites of all types of delicatessen for two persons. Try it with your tea at five and you will be happy for the rest of the day :-)

Asked if we wanted to eat in or take out, chose to eat in as we wanted an afternoon tea. After 5 minutes waiting to order we were only then told the chef wasn't in so all cream teas and afternoon teas were not available? Captive audience then as we couldn't be bothered to go somewhere else so had cake and coffee. In between ordering one of the staff proceeded to make as much noise as possible banging about plates from counter to dishwasher and then back again. Not the best atmosphere, not the best service advertising something that clearly hasn't been on offer for a while (another customer behind us said they didn't do afternoon teas when they visited last month either). Won't be returning, only 2 star as the coffees were nice.

Wonderful tea for two, so many cakes, couldnt eat them all, balance packed up for us and taken home. Thoroughly recommend.

I had taken my kids to get some cakes as it was my son's birthday and I found the service was ridiculously bad. I can understand that it was busy on the day as it was half term school hols but no one even asked what we would like even after waiting for 10 mins. I had to stop one of the servers as I felt we were being ignored. When we finally got someone to take our order, the lady didn't even tell us what kind of cakes were available, none of them had any descriptions. It was really bad service which was a pity as the cakes were delicious.

Honestly don't know where to start.... The cashier was horribly rude when we asked if we can order! Water glasses and cutlery were stained and dirty... when we asked for a clean knife the waitress could not find a clean one! the cake was good which was a pity as we were disgusted by the overall experience already and we left. Hygiene standards need to be improved immediately...especially during covid.

Absolutely awful customer service. We were not made aware there we more cakes in the window (there were customers sat in front of the window) and we asked to change cake which are the same price and the server said "only this once, not again in my store" she was so rude. No wonder they are going under.