Booked a room for two nights for £178/ night. The hotel has no proper entrance and is hid above a b
Booked a room for two nights for £178/ night. The hotel has no proper entrance and is hid above a betting shop. We couldn't open the front door with the code (sent by the hotel in advance). There is no hotel personnel, who could welcome us and open the locked door. When calling the helpline, we were told that it is a self-serviced hotel (no prior notice was given). The lady couldn't help us open the front door and promised us to send us a new code by text message. No message was sent. Furthermore, we were told that no refund of the money could be given. (Booking Reference no. 29802).