Halfords – Botley (Oxford) is located at B, Meadowside Retail Park, Lamarsh Rd, Oxford OX2 0FE, UK, we aim to offer all our customers a great experience with Halfords – Botley (Oxford) and we would be happy to assist you with any questions you may have.

Book an appointment or need answers to a question, please feel free to contact us by phone 01865 251093 or visit our website

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Need to know more about this business, please call us during business hours or visit our website and can get more information – of Halfords – Botley (Oxford) by https://www.halfords.com/locations/botley-meadowside-rtl-pk-store/?utm_source=GMBlisting&utm_medium=organic&utm_campaign=retail .

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Gareth Tatler

2 Google Rating

Appalling, over the years I have purchased numerous tools from various Halfords stores, partly due t

2/ 5

Appalling, over the years I have purchased numerous tools from various Halfords stores, partly due to the lifetime guarantee they offer. I have also returned tools which have subsequently failed, though not for several years. Their policy now appears to have changed, on trying to return some pliers (admittedly purchased 15-20 years previously - but a lifetime guarantee is a lifetime guarantee) they came up with every excuse you could imagine so as not to honour their guarantee, 'lifetime only means 12 years', 'we don't stock those exact pliers anymore so we can't replace them' and apparently they need the receipt (never been asked for the receipt before because, the tools say Halfords on them). Am I likely to have the receipt for pliers purchased 15+ years ago? No. All just excuses to get out of honouring their supposed lifetime guarantee. What a shame, I used to think Halfords was a good store. Well I can always shop elsewhere and I would advise customers to ignore any guarantees they offer. Very poor. Update: I subsequently contacted customer services by phone, whereupon I was met with more excuses and asked if I could provide my bank statements from 15 - 20 years ago to demonstrate my purchase in the absence of a receipt, this I considered quite frankly so ludicrous as to be insulting. Shortly after ending the call I was contacted by a supervisor from Halfords who said he had listened to the earlier call between myself and his colleague and was most apologetic and seemed somewhat embarrassed. Halfords sent me a set of replacement pliers, as per the guarantee, which I received the very next day. Halfords have gone a small way to redeeming themselves, after a lengthy and frustrating battle. And for this I have restored one star, this is entirely due to the initiative of the supervisor who contacted me at the last minute, well done. This particular store however, never again.

Greta Tunkunaite

5 Google Rating

Lovley, helpful service. Cameron is very helpful especially when he got absolutely disrespected by a

5/ 5

Lovley, helpful service. Cameron is very helpful especially when he got absolutely disrespected by a customer he kept calm and profesional, amazing quality have! Im amazed!

Bo Sun

1 Google Rating

Left my bike with them at 2pm for a child seat installation, 2 hours later I got bored of waiting fo

1/ 5

Left my bike with them at 2pm for a child seat installation, 2 hours later I got bored of waiting for the phone call so went back to see how it was coming along.... the bicycle was up on the rack with nothing done to it. Hardly anyone else in the shop and they had taken up an ad hoc “noisy chain” assessment. Sadly this is a poor poor service. A better use of manpower would perhaps be having a dedicated individual doing the service/installation jobs back of house rather than everything front of house and poorly distributed manpower.

Russell83 Lfc

5 Google Rating

Brought a touch screen radio for my car. Not a clue how to fit it. Lad called Cameron could not have

5/ 5

Brought a touch screen radio for my car. Not a clue how to fit it. Lad called Cameron could not have been more helpful. Got me all the leads and fuses I needed. Saved me pulling my hair out trying to sort it myself. Top lad and employee

Sam Hepworth

5 Google Rating

The bike staff were very friendly and helpfull

5/ 5

The bike staff were very friendly and helpfull

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  • Saturday09:00 AM - 06:00 PM

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