Halfords oxford

Appalling, over the years I have purchased numerous tools from various Halfords stores, partly due to the lifetime guarantee they offer. I have also returned tools which have subsequently failed, though not for several years. Their policy now appears to have changed, on trying to return some pliers (admittedly purchased 15-20 years previously - but a lifetime guarantee is a lifetime guarantee) they came up with every excuse you could imagine so as not to honour their guarantee, 'lifetime only means 12 years', 'we don't stock those exact pliers anymore so we can't replace them' and apparently they need the receipt (never been asked for the receipt before because, the tools say Halfords on them). Am I likely to have the receipt for pliers purchased 15+ years ago? No. All just excuses to get out of honouring their supposed lifetime guarantee. What a shame, I used to think Halfords was a good store. Well I can always shop elsewhere and I would advise customers to ignore any guarantees they offer. Very poor. Update: I subsequently contacted customer services by phone, whereupon I was met with more excuses and asked if I could provide my bank statements from 15 - 20 years ago to demonstrate my purchase in the absence of a receipt, this I considered quite frankly so ludicrous as to be insulting. Shortly after ending the call I was contacted by a supervisor from Halfords who said he had listened to the earlier call between myself and his colleague and was most apologetic and seemed somewhat embarrassed. Halfords sent me a set of replacement pliers, as per the guarantee, which I received the very next day. Halfords have gone a small way to redeeming themselves, after a lengthy and frustrating battle. And for this I have restored one star, this is entirely due to the initiative of the supervisor who contacted me at the last minute, well done. This particular store however, never again.

Lovley, helpful service. Cameron is very helpful especially when he got absolutely disrespected by a customer he kept calm and profesional, amazing quality have! Im amazed!

Left my bike with them at 2pm for a child seat installation, 2 hours later I got bored of waiting for the phone call so went back to see how it was coming along.... the bicycle was up on the rack with nothing done to it. Hardly anyone else in the shop and they had taken up an ad hoc “noisy chain” assessment. Sadly this is a poor poor service. A better use of manpower would perhaps be having a dedicated individual doing the service/installation jobs back of house rather than everything front of house and poorly distributed manpower.

Brought a touch screen radio for my car. Not a clue how to fit it. Lad called Cameron could not have been more helpful. Got me all the leads and fuses I needed. Saved me pulling my hair out trying to sort it myself. Top lad and employee

The bike staff were very friendly and helpfull

Beautifully clean and airy store and a pleasant place to be. Well laid out and things are mostly easy to find. Helpful and knowledgeable staff when things cannot be found. Now that the Motorist Discount Centre in Elms Parade Botley is gone this is the main source of motoring and car cleaning materials. As to batteries, a good selection.

I was really impressed with the online service beforehand which offered a price match, it was very personable. And then collecting from the Botley store was excellent. I turned up before the order was ready, but the assistant went out of his way to get me the part off the shelf so I didn't have to wait for it to be brought from the warehouse. Highly recommend using Halfords if you can.

Helpful and knowledgeable staff. Quick service and competitive prices. Enjoyed the large bright and airy store with much to see and purchase.

The range of products is very good and although some seem a little pricey, they are all very good quality. Have to say the staff at this store were excellent. Polite, friendly and courteous and at all times professional. The customer service experience was excellent - recommended store

Light bulb purchase and change, I just can't access it myself. I didn't have to wait too long, the staff in store were super helpful and friendly. I really appreciate this service, so much easier to be able to drop in and have work done.