Foxtons Chiswick Estate Agents london

I am an expat and a fresh UK property buyer and at last I bought a very nice property. I am really impressed in Gary's: 1) professionalism: listen my requirements, reply my questions, recommend solutions, best knowledge of London property market 2) leadership: I am satisfied with the property but not satisfied with the lease clause. As you know in general landlord are not motivated to change the clause of lease. Gary lead to make it. Gary also makes tremendous effort to communicate among solicitors,letting team,buyer and seller. 3) friendly: My spoken and listening English is not good but writing and reading is good. Gary is patient to text me through whatsApp for communication. Gary is always smile at often Thank you Gary, you make my dream comes true.

Rude and unprofessional. Foxtons should put more friendly people at receptions in the branches, and they should audit the calls of their "sales" agents. This isn't the first time I've had bad customer service from this agency but today I received a call from Zayd from the Chiswick office and I understand even more why everyone I know hates Foxtons. He was rude, unprofessional and incredibly pushy... basically lived up to the agency's reputation. Go invest your money elsewhere people, if these agents can't be friendly in the early stages of the sale imagine what it would be like if they managed your property.....

Compared to other estate agents that we had used, Foxtons and Gary Runnalls, were the best by a long way.

Made an offer, the landlord accepted, paid the deposit, signed the contract, made all arrangements for moving (like hiring a storage place, sorting out accommodation for the weeks prior to my moving) and I was told by the agent the place was already mine. But just now I was told the landlord had accepted a different offer and I'm left with no house. Outrageous... Not professional at all. Do never go with them...

I rented with Foxtons Chiswick – so you don’t have to. Throughout the tenancy the agency is keeping low, only coming out when they need to collect sizable sums of money for sticking a new date on your contract. But as soon as you give your notice all hell breaks loose. Expect to be treated as part of the property’s furniture at best. The viewings for new tenants are booked with notices starting from 10 minutes and most of the time the notice is sent via email just stating the fact that they will come with their own keys. If you haven’t seen the email – it’s your problem. They book 1 or even 2 hour slots any time apart, so if you are around (or want to be), you will be waiting for a while, as they sometimes don’t even hit those slots and are late without warning or apology, or sending a cancellation email way after the time slot has passed. On one occasion the agent was so out there, she didn’t even bother checking if anyone is at the property and proceeded to open the door with her own keys not even trying to ring a bell. Don’t forget that all that joyful experience is included in your monthly rent, which in our case was over £2200. So for that money you basically don’t own your place for the notice period (2 months for us) of your tenancy. After 1 month of this mess with sometimes 3 viewings per day we had to move out as it was impossible to be there with constant stream of people coming through whenever they please. Polite requests to give more notice and turn up on time didn’t have any effect and when we finally turned down a viewing request that was given just 2 hours in advance the agency phoned our landlord to whine about the fact that we are not giving them access to the property. And it was probably one of the 3 viewings we ever cancelled (out of 20 maybe). We dealt with at least 6 or 7 different agents and only 2 of them were actually acknowledging the fact that people still live at the place. Others were treating it as an open house. I hope the remaining good agents find a better place to work for themselves not be associated with this bag of snakes.

Foxtons will not reply to your emails or pick up the phone. We have been trying for over 2 months to contact them for a basic and necessary repair. Best to avoid.

Can not be more disappointed than renting a flat from Foxtons Chiswick! They will be very kind and sneaky, will do everything while they will show you around the property that they have available for rent,  they will ask for feedback on how they are doing, if is there anything they can do to find us what we are looking for, they will tell you that everything will be done as agreed in the contract, and once they will have your deposit and the 1st-month rent they will forget about you and never will replay to your emails and  never will pick up the phone calls... So since they asked for the feedback I will write here everything that they need to work on, especially to work on the agent's behaviour... At the outset, I gave a long list of things that needed to be fixed. Here to start: kitchen flooring to be fixed and the tail to be replaced (as it has been missing even before the old tenants moved in, most probably they also asked for it to be fixed but never has been done), the bedroom doors are not closing so I can't call it as a bedroom since I'm not able to close it, the radiator isn't working since previous tenants used to live here, and you can imagine how cold can be in a room which the heating isn't working, mould persists everywhere and the lady named Harriet assured us that all these things are a job to be done in a max 3 days, including whole flat to be repainted - to get to a move-in date to understand that all that she had said was a lie. The keys are not done all the sets as needed to be done, and the agent Harriet is ignoring me and not replying to my emails. It is almost a month since we moved into a property managed by Foxtons and I'm still waiting for any of all these issues to be resolved and most probably the contract will end and they will not do anything, because all what they care about is MONEY and nothing else. The property manager seems to be very busy all the time as she is never available to answer my phone calls/emails. Supposed to be fully managed by Foxtons but apparently, we are fully lied to by Foxtons! I feel sorry to say all these things but as they behave so with me I with behave the same way... I'm not paying for things to be fixed by me, I'm paying for allegedly fully managed. Totally disappointed with the service provided by this Agency and also the agents there are very rude and If they see that you are not an English resident - they will destroy you totally and will treat you poorly. I do not recommend this agency to anyone and not wishing to anybody such an experience like I'm having now.

We were looking to rent a property and Harriet was fantastic in keeping in touch, finding properties that suited us and just generally making the process less stressful and more enjoyable. Can't recommend her enough as an agent. Definitely has your best interests at heart and finding something that matches you as opposed to selling you a property just for the sake of it!

We rented a flat through Foxtons Chiswick. Our letting agent Rumi was superb. She immediately understood our needs and in a couple of days was able to find the perfect place for us. Rumi has been very patient and helpful throughout the process, always very friendly, proactive and professional. Thanks to her the whole experience was amazing!

Had a bad experience with Foxtons. Their staff confirmed my viewing appointment, but when I was waiting in the office, I was told the lady booked me in was on holiday! It’s just wasting my time! They are so unprofessional!