Featherstone Leigh – Richmond Estate Agents london

Advise all landlords to stay away from this establishments. They’ve misplaced funds and are now very impolite and rude. They actually had the nerve to get my pregnant wife involved and put her under stress after I emailed to say she was pregnant. Just poor. Do not use. Strong advise - use another estate agent unless you want your funds misplaced and your mortgage unpaid. Poor service. How do you misplace fund and can’t locate it.

I feel compelled to put in writing how fantastic it has been to work with Justin Cleverly on the sale of our property at Featherstone Leigh Richmond branch. I have been speaking to Justin for a few months and not only has he been utterly professional in every way possible - he has been jolly nice to deal with. We have been trying to sell our property with other agents over the past 7 months - in which their ‘after sales’ process was quite frankly a shambles, which in turn resulted in a loss of sale. Justin was true to his word and was professional all the way through the process. I don’t send emails very often, as it’s not often that I am blown away by someones attitude, professionalism and upbeat manner. Justin is a credit to your organisation and been a huge help over the past few months. I will not hesitate to recommend your firm to everyone moving forward.

This is for the company as a whole: Upon moving out they charged my nearly £3000. I'm being charged for damages done by the landlord. Really wish people had taken the time to review them and let me know how bad they are. I believe I am being charged £25 per light bulb. They also took photos of my apartment with my child in after they were told not to. They wouldn't stop. Pretty disgusting and they defended themselves.

Fraser & Melanie were amazing throughout our move . Everything was very smooth and easy. I highly recommend Featherstone Leigh in Richmond.

The best compliment I can give is that the letting team at Featherstone Leigh have helped me for many years to let my flats in Richmond and as result of their excellent help and support I have never needed to use any other letting agents! Special thanks at this time goes to Becky and Melanie for their highly professional focus and pleasant manner on all aspects of managing the entire process. If you are looking for a letting agency in the Richmond area look no further than FL.

Great service, super helpful and friendly. Etienne helped us find and secure a beautiful home in Richmond which we have just moved in to and we love. He was very responsive and proactive, the whole process was quick and stress free! Highly recommend.

Etienne was the agent that helped me find my great new flat in Richmond. He is super responsive, well mannered young man and pleasant to interact with. He helped carry my suitcases up two flights of stairs on the move in day, which I didn’t expect him to. He did it with a smile and said: it’s all part of the service!

I recently returned to the UK after a number of years abroad which isn’t the easiest starting point for renting a property. The team at Featherstone Leigh - Richmond couldn’t have been more helpful and responsive, not least Etienne who went to great lengths to get us in without any hassle and in a very short timeframe. Highly recommend

I arrived to London from Spain in September 2020. I was looking for a house and I got in contact with Melanie, who works for Featherstone - Richmond office-. In one month, I found the most suitable apartment after I had visited a lot of them (obviously they offered the best options according to my tastes and budget). They not only offered me a large number of houses but they also gave me the best advice. I am very glad and satisfied with them. They are reliable and fair. I strongly recommend their services.

The team at Feitherstone Leigh in Richmond might have saved me more money than I think. As a recent arrival in the UK and with two cats, I had a horrible time trying to find a home. Once I had signed a contract with another lettings agency and landlord, I got a cancellation just 2 hours before moving which entirely broke my plans. No reason was given other than the landlord wanted to backed out (so apparently the other agency lied to us and the landlord never signed) That very same afternoon we went to visit a property in Richmond. We got greeted in time and we had the usual tour of the location. Immediately decided to put down an offer. We explained what happened to us to the property presenter and we felt there was actual empathy from her. That very same night they got to work and our offer was accepted. Next day we began the reference check process which was the biggest bottleneck. It only lasted 3 working days but you can imagine we tried to do our best to move as soon as possible, as paying for a pet friendly hotel was damaging to our budget. We finally moved the following friday, so it was 6 full working days (9 calendar days) to move into the property. Etienne Villalobos was in charge of our case and he demonstrated interest every single day, and had to put up with our impatience. We did not know if we could trust Feitherstone Leigh so we had to be pushy. Now we live in a beautiful 2 flat maisonette in the middle of Richmond downtown, one block away from the station, surrounded by shops, and super close to the Thames. The flat is beautiful, in well shape, all wooden floors, and they had no issues accepting our 2 pets. Things happen for a reason. Thanks to getting cancelled on the other property, we got to know this one from FL that was vastly superior and much bigger, in an excellent area. Etienne continued to show interest and help us in whatever we needed after we started our tenancy. The property management team usually takes a day or two to reply our requests. We did notify them of several small issues we found and they approved the fixes. Overall content with the experience and I hope that we have an excellent year. Thanks to FL Richmond, Etienne, Melanie and the rest of the team for helping us when we needed it the most.