Brownlow Health @ Student Health liverpool

Extremely condescending and rude receptionist; kept making snarky little remarks about my situation over the phone when I was trying to book an appointment and had no understanding of mental health or why I might be in the situation I was in, despite me explaining this to her twice. Couldn't book me in for 2 weeks which is probably not her fault but she was very snippy and rude about it. I have never had service this bad with any other GP, and it's a shame because I now have to go further afield to seek medical attention that I need as soon as I can get it.

Dr Gaynor is just wonderful He has been excellent in treating me reguarly since September, he's very attentive and his bedside manor is impeccable.

Absolutely wonderful staff, quickly put me at ease during any procedural worries and will help you with any questions you may have. A very welcoming environment

Went a couple of times for health concerns while at uni and didn’t feel to be taken seriously. Would recommend the gp instead

I think these people are out of their depth. I was seen by a nurse in the morning who looked like she was away with the fairies. She told me to come back and see a doctor later that afternoon, which I did. When I came back at the designated time, I waited for an hour in the reception area, without being seen to and without any explanation as to what had happened to my appointment. When I approached the receptionist, she could not provide me with any explanation as to what was happening, her tone was also very disobliging, as if I was somehow putting her out. When I finally did get to see a doctor, the doctor asked me 2 minutes into the consultation if I could go back to the reception area and wait while she dealt with an "emergency", and that she would call me back in as soon as possible. 20 minutes later she strolled past me in the waiting room with a cup of tea in her hand and completely ignored me. When I challenged her and asked her what exactly had happened to my consultation, she dismissively retorted "I can't see you now sorry, you'll have to rebook"!!! I just picked myself up and left. People in this country moan about cuts to the healthcare system. On the contrary I think a lot of the staff in this centre, doctors and receptionsts alike, are just generally disorganised and out of their depth. They seem to lack intellectual rigour and have a surprisingly casual attitude to their job. Which worries me. The doctor who saw me was dressed as If she worked on the till at River Island. An overall disheartening and worrying experience. Which makes me worry very much for the future.

I understand GPs are busy however I called first thing Friday morning (8am) and was told a doctor would call me back to triage me and I was not called. After 4 it's for emergency calls only; although mine isn't an emergency I have been living quite uncomfortably the last 8 days and now it's the weekend, this practise is closed and I have no clue what to do. Don't say I will get a call if I am not because I waited all day when I could have gone to a walk in

Terrible service. Took over two and a half months to get routine lab test back.

First time here. Normally at Ropewalks. Staff were quite but I don't mind. Issue lies with their system for calling in patients. The screen that is meant to direct patients to the room niether has a big enough screen to be obvious nor does it have an audio alert to say anything is being displayed. When I arrived it looked like it wasn't in use as it had a black screen. Chester's Garden Lane practice uses a much better system that has a PowerPoint running with useful information and when a patient is called it pings and flashes the name and room. I feel like a slight rework of the system to be more like that would be benifitial

Despite all the other reviews I have personally found the staff here to be very kind and helpful. Very understanding of my problems and accommodating. They have always seen me in a timely manner and were always very polite.

Please don't use this place as your GP I know the university of Liverpool recommend this place for all it's students but if you have any pre-existing medical conditions, or if you're concerned about your mental health, register with a different one. The way the practice is organised seems really counterintuitive and it feels like it's managed without any regard for the patients experience.