Brownlow Health @ Marybone liverpool

Very friendly and helpful staff. Thank you for treatment

The Doctors were a good help if I was able to get an appointment to see them. Receptionists and admin were the polar opposite. No care was taken for their patients and they think it’s appropriate to take people off their register without informing those people of doing so, would have been a 5 star review if it was just on the doctors but the loss of my medical files and being randomly taken off the register without being told to change surgery’s has gave a very grim outlook of this place

The doctors are OK, but the hardest part is to get through to a doctor! No matter how serious the illness is, the booking agent would not let you see the GP. Even when my 1 year old baby was very ill, they insisted that we can see only a nurse practitioner! Poor attitude of the front desk staff and you rarely get compassionate treatment.

I have had to use the practice quite a lot at the moment and I have found the service to be excellent. I have been able to get on the day appointments when needed. All the staff, from the receptionists to doctors, are very helpful and friendly. The waiting area is a bit daunting at times but the rest of the service makes up for this. I used to hate going there but things have improved alot.

Since the Marybone practice has been taken over by Brownlow Health last year, I have noted a considerable difference in the standards of the surgery- a change for the better! Appointments seem to be more available and getting an appointment on the day is always possible now- I have never been unable to get one if I phone early. Sometimes you can even get a bookable appointment on the afternoon of the same day you phone, if you are looking for a specific GP! Phoning at 8AM to make an OTD appointment can take many tries and auto hangs up if the line is busy, so sometimes you have to sit and call 30 consecutive times a second apart before you get on the line. I hope this is changed at some point to put patients on hold in a queue as it can be frustrating. The staff are polite, to the point and efficient at making your appointmemt or taking a query over the phone. The reception staff arent always well informed on procedure and services provided though they try to find answers, and in the past I have experienced them being quite rude, choosing to ignore waiting patients at the desk and continue their conversations on the other side of the window instead, though I do have to say this largely seems to have stopped lately since the departure of a certain staff member.  The practice itself can feel quite uncomfortable as the waiting room is set up to face the reception desk so all patients there are watching as you wait- I feel that the area may be more comfortably set up as a quad facing into a central space for patient privacy. I cant imagine trying to discuss a sensitive issue in the current setup. Be aware there is only 1 toilet so if you struggle with incontinence, you may have an issue as if someone else already is in there you will have to wait- again, in front of everyone while waiting and asking for the key.  The practice has an attatched pharmacy which is convenient, particularly if you have issues with certain items being put through regularly due to restrictions- the staff can just nip through and liase with one another. I would like to hugely commend a resident GP as she is the most outstanding practicioner I have ever encountered and has such a genuine care for patients and the quality of care provided to them. I hope that she recieves recognition for the outstanding work she is doing and for being such a credit to the NHS.

I cannot praise this surgery enough! The doctors and staff give 100% care and attention. I honestly cannot fault their service

Excellent treatment and a very pleasant and understanding lady doctor