Zenn Hair & Beauty is located at St John’s Playing Field, Hull Rd, York YO10 3LG, UK, we aim to offer all our customers a great experience with Zenn Hair & Beauty and we would be happy to assist you with any questions you may have.

Book an appointment or need answers to a question, please feel free to contact us by phone 01904 431418 or visit our website .

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Melissa Green

1 Google Rating

Incompetent and Rude. My first appointment for a late afternoon slot was cancelled in the morning b

1/ 5

Incompetent and Rude. My first appointment for a late afternoon slot was cancelled in the morning because the hairdresser had to go to the dentist. When I phoned back to re-arrange, I stated I could only do late afternoons or a Saturday. They offered me Thursday morning and I repeated that I could only do late afternoons, so I got an appointment for 9am on the Saturday which tied in with me driving my daughter back to Uni at 10am. I arrived on Saturday to be very rudely informed that I was not down for Saturday, but Thursday at 10:45 and didn't show up. I didn't get an apology, just one person after another coming to the counter to repeat that my appointment had been Thursday and not Saturday. I have never dealt with such rude and incompetent people. I couldn't seem to get through to them that I would never have booked the (rescheduled) appointment for Thursday morning as I was at work. The staff didn't even know that the hairdresser cancelled my original appointment on Wednesday due to having to go to the dentist. I was furious that 2 attempts at getting my hair cut never transpired; and that I was actually blamed for their mistake! Plus, I had to take my daughter back to Uni with unwashed hair tied in a ponytail. I ended up taking the Monday morning off work and going to a much more professional, friendly hairdressers in York city centre. I would definitely not recommend Zen to anyone, but I would recommend that the staff learn to make appointments correctly and learn some customer service skills from the staff at David Lloyd.

Sharon Scammell

5 Google Rating

Great staff, always careful to listen offer feedback to get it exactly right!

5/ 5

Great staff, always careful to listen offer feedback to get it exactly right!

Beryl Charman

5 Google Rating

Always a smile. Lovely staff. Best hairdresser for miles.

5/ 5

Always a smile. Lovely staff. Best hairdresser for miles.

Wade Womersley

5 Google Rating

Friendly staff, great service with a nice coffee and conveniently located in the gym so you can go s

5/ 5

Friendly staff, great service with a nice coffee and conveniently located in the gym so you can go straight in (showers if nothing else)

Show all timings
  • Monday09:00 - 17:00
  • Tuesday09:00 - 17:30
  • Wednesday09:00 - 21:00
  • Thursday09:00 - 21:00
  • Friday09:00 - 19:00
  • Saturday09:00 - 16:30

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