I would love to write a glowing review of Escape Nails & Beauty because I like to support local smal
I would love to write a glowing review of Escape Nails & Beauty because I like to support local small businesses where I can, unfortunately the only thing I can give them 5 stars for is aggressive rude and unethical behaviour. I was given a treatment voucher by my friend for a birthday present in April and as I saw there was no expiry date I decided to keep it for the party season. As it turned out I gave it to my visiting daughter-in-law to use as she was attending a function in Manchester with my son. She returned with the voucher saying it had expired and they expired after 6 months. I looked again at the voucher and saw there was no expiry mentioned and no website address printed on the gift card so I emailed, asking for an explanation. No reply to the email so I phoned and explained the situation. The woman, who I presume is the manager/owner was exceptionally rude and just shouted the fact that they expire after six months over the top of everything I tried to say. She then put the phone down on me, like a petulant teenager confronted with having their their hands in their mother's purse. She may or may not do great nails but her determination to steal my gift suggests business may not be booming. It would be easy to print "Valid for 6 months" on the gift card but then all the recipients of these gifts would turn up within the time frame for their treatments and my friend and other peoples friends and family would no longer be gifting the salon instead of the intended recipient. I would like to point out that the gifts are for a sum of money not a specific treatment so inflation doesn't enter into it from the salon's point of view. It is only the recipient of the gift who would lose out if prices went up.