Zenn Hair & Beauty york

Incompetent and Rude. My first appointment for a late afternoon slot was cancelled in the morning because the hairdresser had to go to the dentist. When I phoned back to re-arrange, I stated I could only do late afternoons or a Saturday. They offered me Thursday morning and I repeated that I could only do late afternoons, so I got an appointment for 9am on the Saturday which tied in with me driving my daughter back to Uni at 10am. I arrived on Saturday to be very rudely informed that I was not down for Saturday, but Thursday at 10:45 and didn't show up. I didn't get an apology, just one person after another coming to the counter to repeat that my appointment had been Thursday and not Saturday. I have never dealt with such rude and incompetent people. I couldn't seem to get through to them that I would never have booked the (rescheduled) appointment for Thursday morning as I was at work. The staff didn't even know that the hairdresser cancelled my original appointment on Wednesday due to having to go to the dentist. I was furious that 2 attempts at getting my hair cut never transpired; and that I was actually blamed for their mistake! Plus, I had to take my daughter back to Uni with unwashed hair tied in a ponytail. I ended up taking the Monday morning off work and going to a much more professional, friendly hairdressers in York city centre. I would definitely not recommend Zen to anyone, but I would recommend that the staff learn to make appointments correctly and learn some customer service skills from the staff at David Lloyd.

Great staff, always careful to listen offer feedback to get it exactly right!

Always a smile. Lovely staff. Best hairdresser for miles.

Friendly staff, great service with a nice coffee and conveniently located in the gym so you can go straight in (showers if nothing else)

I was recommended Zenn by a friend as I was looking for a new hairdresser. I had a pleasant experience at Zenn who where accommodating, professional and clean. My appointment was with Diane who is lovely. I am however really upset with my hair cut to the point I have booked somewhere else to get it fixed. I did specifically say when asked if I want layers "no", but I was given a defined layer, which is just not what we discussed. The rest of the cut is not to my taste with very jaggy square parts. I was upset leaving and the remainder of the day. I will say in Dianes' complete defence I didn't bring this up to Diane because I was too upset and the only fix I could see would result in considerably shorter hair than I would have liked and at this point I was overwhelmed and didn't want to cry in public.

I have been using Zenn since it first opened and will always use it. A warm friendly atmosphere, very professional caring staff and a great haircut and colour. I am writing this because I saw a dreadful negative review that beggars belief, I just can't get my head around it because this is absolutely NOT the way they operate or deal with people and I can't accept what this person is saying.