Haydn Robinson
1 Google Rating
I bought an engagement ring over a year ago, at the point of sale the manager advised me that if for
I bought an engagement ring over a year ago, at the point of sale the manager advised me that if for whatever reason I needed to return the ring it would be fine anytime as long as it is unworn but would subject to a small restocking fee. This turned out to be untrue. Despite having a sign on the door saying they buy jewellery, the shop assistant told me their policy is that they don't buy back their own stock. After expressing my dissatisfaction with this the manager eventually agreed to buy the ring back at less than half what they sold it to me for. I had previously received 6 independent valuations of the ring before trying to return it to YJ all ranging between 2-8% of the value Yorkshire Jewellery charged me. All jewellers told me the ring was cheap and of poor quality with significant impurities in the diamond to which one of them showed me the huge amount of carbon within the diamond. It's hardly surprising they initially refused to buy back their own stock, clearly knowing they had basically sold me what is basically the equivalent of fools gold. It's disappointing they failed to honour their restocking policy that I was told at the point of sale but I can totally understand their reasons for refusing it, knowing the true market value of what they had sold me. I hope this helps others, obviously I initially liked the unique design and initial customer service. I guess I've learned the hard way that you should always check the authenticity of jewellery with independent verification.
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