The Window Outlet Ltd bristol

Service from James at The Window Outlet started off very good at the beginning of our project earlier this year (2017) however once James left it became very difficult to speak to or get email responses from Clive or anyone connected with the Company. We have a long list of snags which we’ve tried numerous times to get resolved without success. We even asked them to quote for further Reynear doors for our project but after giving us a price we could not make contact with anyone. This company do NOT understand Customer service and appear unable to use a telephone or email. It is basic courtesy to reply to telephone calls and emails, something this company does not have. Communication, quality, excellent service, high standards, reliability do NOT appear to be core values of the Company. Very very disappointed with the whole experience.

Clive has been extremely helpful and went out of his way to make sure our windows were perfect.

Used after a personal recommendation but nothing but issues with them and their fitter friend. Scratched windows, different kite marks in multiple corners of windows and different styles of marks. No attention to detail, door difficult to lock, panels put in upside-down. Said they would come and look and sort it out but have heard nothing since the first lock down.

DONT USE THIS COMPANY, they are cowboys, and their products are cheap and faulty. Guarantees are worthless!

The whole process with this company was amazing, with a mixture of aluminium residential windows and commercial windows and doors. Nothing was too much trouble for Dan we changed our mind on a few occasions to end up with the right products to suit. On the day of delivery we had an issue on our side regarding access for some rather large panes of glass in excess of 180 kg. Was told no problem Ollie and that they would re deliver the panes once the frames were in to be dropped straight in. After the install we had a slight alignment issue with one of the commercial doors, after a phone call still to the owner we still couldn't get this minor alignment issue resolved, was told by Clive the owner not to worry and that he would be down the following morning to resolve the issue. I would have no hesitation in recommending this company to anyone not only did the product exceed my expectations they managed to turn the windows around in less than 2 weeks unlike other companies quoting 10 weeks. We look forward to working with Clive and his team very shortly on our next couple of projects. Anyone in Somerset wanting to see their work pop into Ollie's Cafe in Brent knoll and have a look.