SweatBox Soho – westminster

It was a nice place. Perhaps a bit cold at times and the layout of the lounge area is not very good. The rest of the sauna is nice, I would say the best in London. However it could still improve a lot. I would still go back as the other options in London are unacceptable.

Great Massage! I had a long week and I was desperately in need of a good massage to relax. My usual masseur was out of town and luckily I found Pietro. Pietro's massage is nice and firm, the pressure is perfect. The whole experience is excellent and I will definitely visit Pietro often

**Rude Staff** Date of visit 2/2/20 Entry - 18:00 Depart:- 21:00 Facilities have been improved and it is a lot cleaner than before. Regrettably that staff could do with some customer service training. On arrival the staff spoke in a condescending, abrupt and aggressive manner. Not only to me but to others coming and going. The gentleman who checked me in spoke with such distant its almost as though i wasn't welcome. Barking orders at me. Very rude. Even when inside the bar staff do not smile and its as though you are an inconvenience or committing a crime when you approach them. The staff should be cheery, bubbly and welcoming and have a smiley attitude. Having worked in customer services for years this is essential for your business to flourish. Despite the physical infrastructure being improved the overall feel of the place is rather cold and unwelcoming.

Utterly disgraceful. No hot water. Stayed 30 minute. There was a notice in the basement shower room stating that the water wasn't as hot as usual but it was freezing. When I brought the matter up with one of the receptionist he just shrugged his shoulders. Decided to leave, brought the matter up again with the front reception but got nowhere. Then the manager arrived & asked what the matter was, so I told him again. He said there was a notice up stating the showers were cold. There wasn't. Instead of offering a refund he suggested that he would extend my pass for longer, which I refused....really what's the point of extending a pass when the showers are cold in the middle of December?!

This is a fantastic place, there are a lot of young boys there, especially on Sunday early morning. A lot of black boys. The sauna is large and the steam room is a meeting place for cruisers. A lot of comfortable cabins. Very large Jacuzzis and lounge, unfortunately they don't serve beer. Worth the price, I often go there.

Regular customer here, go couple of times a month. Having looked at the reviews I am not sure why they are so negative. The place itself is very clean and modern, maybe a few bits need touching up but nothing major. Usually go on a Sunday afternoon/evening when it does get quite busy and there is always lots of hot guys. PS: please get a coffee machine soon :)

Friendly staff, great facilities providing something for everyone. If I was looking to improve things I would like to be able to get a beer and I’m not a fan of the towels but I believe they’re the best for managing any germs. I would imagine that many negative reviews are posted by rivals or those who haven’t had any interest in them. For my boyfriend and I it’s a cool place to chill and maybe put on the occasional show. Keep up the good work guys.

Went to SweatBox Soho yesterday for the first time (Wednesday) at 11pm and it was absolutely great. Friendly and discrete staff, great facilities and a bunch of interesting people. looking forward to go again! My only recommendation would be to increase cleaning frequency. Not that it wasn't clean (it was) but would be good to feel that SR is on top of it all the time.

Clean and friendly place for your relax. Amazing and helpful staff. Many dark areas, nice steam room. Entry price reasonable. Only downside is jacuzzi as water temperature was bit low (not warm enough). Thank you

Been there last week and all i can say is it exceeded my expectations!Friendly staff,nice civil crowd(with some exceptions,but not the establishment’s fault) and generally clean environment. I have been to other sauna but i must say, the value for the money is all worth it in here especially if you’re coming to relax and enjoy the day/night. will definitely come back soon! additional points for having a crowd of all sorts, i don’t feel embarrassed or left out. 🏳️‍🌈