St Hilary Group Practice liverpool

Good surgery, great doctor's and lovely nurses, but the receptionists can sometimes be a bit cold, disinterested and dismissive, not all of them however.

Brilliant surgery, staff and location.

An excellent medical practice. No complaints at all!

Came today 13.55 pm. My appointment was at 14.00. Exactly at 14.00 I saw the doctor came in his surgery. Because I was the only one at that moment, I thought I will be called (even doctor came at my appointment time). 10 minutes later - nothing. Receptionist didn't apologise, she just kept telling me: - You were early and doctor is right now on the computer. Excuse me, shouldn't doctor come not exactly at 14.00 but a little early if he has appointment at that time? It seems that doctor very values his expensive time but patience time is doesn't matter. I found it very dis-respectful. This practise never sends me reminders on taking my blood samples, even though it should be taken regularly. The receptionist once lost my appointment. I did come and I wasn't in the system. Good that I had proof on paper. Many times there was mistake with passing my prescriptions to pharmacist. Anyway, I've had enough and I'm leaving this practice.