Southmead & Henbury Family Practice, Willow Tree Surgery bristol

I had a very good experience a couple of days ago. I registered and needed a same day appointment. The reception staff was very helpful on the phone and then when i arrived. Despite a serious walk-in case coming in after me I was still able to be seen in good time. I will be happy to go back (but hopefully I won't need to of course).

There are a couple of good doctors in the surgery. But the attitude from the receptionists is appalling. Tried to book a doctors appointment for my daughter finger to find out she had been taken off the list because I hadn't booked an appointment with in a year. Because I am not registered there, they won't let me put her back on the list! This is what they have led me to believe. Poor communication and sarcastic attitude has led me to move her a further 2 miles away to get her better treatment somewhere else when it was really handy to have a doctors close to her school and home. I know that I'm not the only family to have been treated like this. On a up side, there is a really lovely but small pharmacy inside the building which I regularly use!

Pretty poor communications and not particularly helpful reception staff.

A small practice with quite possibly the world's smallest pharmacy.

Very professional and caring and smiled all the time and were concerned about you.

Appointment with nurse Sally Goff she was absolutely brilliant. So caring and understanding of my anxiety. Made me feel really relaxed. Very professional. Thank you Sally. 😊

I really like my GP, I have been always receive a good treatment and they call me back for advice. Thanks

Good GP