Disgraceful services, very bad customer services with very arrogant attendance.
So, I got a postage parcel ( an A5 size envelope), delivered to my husband and my name. Started with the attendant refusing my citizen card, because didn't have my husband's surname on it. I reply that I don't need to have it, and the lady asked for my passport which I explained that by law I don't need to have my married surname on it neither ,as I use double barrel (-) and the postman didn't wrote it down to the postcard. Instead of asking for any proof of my married name, with the postcode on it, the rude lady turned to her colleague and shouted ( post office was full of customers)- "..... can you came here, as I cant deal with this?".... Surprise surprise...young lady...thats not your right career option then, if you can't deal with costumers. Colleague came and again on and on because my identification didn't have my married surname on it. I end up calling my husband ( was inside the car) to proof his surname.....with a debit card?????!!!! Is that a proof that he was the right person? No signature required thou. I have three questions in here.....can I collect any postage/ parcels on my neighbor behalf? Doesn't need to have my name on it right? Just signature and ID ! So, why I was refused to collect my parcels just because I use double barrel married surname? And how can someone check ID in a debit card?( Next time I borrow my husband's as we share same forename initial ) . Give some training to the staff and teach them that in this country we don't need to change our name by deed pool after marriage, we can use it legally. And last.....that was because I've shown my citizen card instead of my British passport?
Very rude, racist and disgusting customer service.