Me & my mother and her friend & my friend booked a room for two.
Upon arrival roughly around 10pm we were immediately questions and stopped, we were waiting for 10-15 minutes as the guy required ID for all four of us, even though it isn’t a legal obligation as the legal requirement is one adult per room which we had. I strongly felt it was racially motivated as the white couple behind us were immediately let through with no problems at all however we had to speak to the manager as one person had their id on the phone even though all three off us has our ID in person. This was already a bad start to the experience and was really frustrated as we come all the way from Bradford for this horrible experience.
The room were nice however did not appreciate the manager and the women he came with banging on my door at 4AM for a ROOM SEARCH and demanded I wake my mother up two doors down as he’d like to search her room even tho they seen her check into her room a few hours ago. As they check you in when you come in the building it was appalling. I told the man to leave several times and that I’m not waking my mother up and he did not leave and firmly demanded it until I had to raise my voice and tell him to go.
We complained in the morning which was not even taken seriously. We was told to email the company.
The lack of professionalism was horrible. They was one lovely staff on the bar, I think she’s a manager however the rest of the staff were horrible, intimidating and I did not sleep the whole night scared that the manager would come barging in my room.
Honestly, a waste off money, a horrible experience and it ruined my whole night.