NatWest liverpool

Closed two more easily-accessible branches to open one swankier, less efficient and more robotic one.

Just lazy useless teenagers. Avoid at all cost.

Regularly use the business desk to deposit takings from my employer. Before this branch opened we had to use a smaller branch in L1 that typically had 2 counters open for all tasks. A common complaint was that it was very slow. The whole point of moving we were told was that the new branch would be faster and more self-service orientated. However my experience over many months now is that it's actually worse. There is often just a single counter open in the business section, whether it's midday or later, despite there being several desks. At max 2 are open and only after the queue has become unmanageably long. The result is that you often have 7 or 8 customers standing in a queue, where it's always uncomfortably hot for 20 minutes or more. This isn't a criticism of the staff themselves. But the lack of organisation and needless messing about. There are always staff deployed at the front of the bank ready to direct you or ask questions, yet seldom more than a single member of staff doing the hard work and dealing with frustrated customers. Another irritation is that the machine you have to use to count/deposit coins for business accounts is distant from the queue for the desk. So you can enter the building with a tiny queue but by the time you perform this task half a dozen people have often joined it. This self-service element actually takes no less time than it did bringing change to the counter and the cashier doing it for you. There is no issue here that couldn't be solved by properly staffing the business desks.

Bank doesn’t stay open until 6pm, branch should be open later given its city centre location

All the staff at the Liverpool 1 branch have been amazing. I live in Australia and have been putting things in place for my mother who has dementia. The staff, a big mention to Jo, have gone above and beyond all expectations. I believe customer service is excellent in Sydney however the NatWest team in Liverpool1 have demonstrated service excellence and warm, honest friendliness. You don't read that often in bank reviews.

Mortgage Advice with David Fantastic service, very thorough and polite and patient, doesn't mind explaining if you do not understand.

Rude, obnoxious, unprofessional staff and management team. Zero customer service. At first refused to print me out a bank statement, which I needed urgently. Only when I complained did they relent.

Nice bank

Rude staff. Show such contempt for their paying customers. They said they don't deal with cash as its all Digital. I have now decided will be closing my accounts after today. NATWEST DON'T DESERVE YOUR CUSTOM

thank u sooooo much to the male member of staff who sorted my mobile phone today ( re - set my pass code ) + also to the lady on the desk who shortened my name to the smaller version of my name. thank u both very much. both acredit to nat west bank. 😊