Nationwide Building Society oxford

Such great staff and a wonderful bank in general

Myself and my wife went into the Oxford Branch and met Max, very approachable and knew what he was talking about, would highly recommend and a great asset to the branch and company

I have had two appointments with Max from Personal Banking services and have been really impressed by his knowledge each time. He is also very approachable, friendly and helpful, which makes talking about finances so much less onerous!

Perfectly reasonable branch of a pleasant building society. Went the extra mile when we took out our first mortgage by sending a box of essentials - toilet paper, mugs, tea, UHT milk etc. - to our new house so that we could settle in before we started to unpack: nice touch.

Very friendly, polite service

Gemma top star customer service. It's the staff that make this bank good

So shittttt. Teribble 🙂🙂🤨🙂🤨🙂🤨😂😂🏦🏦😢😢😢😢😢😢😢😢🙏🏽🙏🏽🙏🏽🙏🏽 Don't go this thisn bank mskjshdhdbdb💔💔💔💔💔💔💔💔😹😹🙄🙄🙄🙄🙄😈😈😈👊🏽👊🏽😍

Would never recommend! I opened up an ISA and when I wanted to transfer my savings into a new ISA with a different bank, Nationwide lost my money! They didn't even bother contacting me to notify me of their mistake - I only noticed after several weeks when I logged into my new ISA with a different bank and saw a 0 in there. Nationwide wouldn't take any responsibility - apparently my money had a mind of its own and just decided to play hide and seek. One lady I spoke to actually put me on hold for 20+ minutes while she 'messaged' someone in the accounts department and wouldn't even give me the name of who it was. Needless to say I had to hang up after waiting for 20+ minutes. Apparently no one in the accounts department has phones with which they could speak to customers... Absolutely appalling customer service! I only managed to reach any sort of resolution once I got through to a different customer service lady who sounded like she hasn't lost the will to live yet... Add insult to injury, when I raised a complaint, the person on the phone said I had no evidence to take the complaint forward even though Nationwide had lost all of my savings! He kindly sent me £20 as a gesture of good will for my troubles... So very grateful for their generosity; apparently spending many hours on the phone trying to uncover someone else's screw-up and reclaim my own life savings while not being able to sleep at night due to stress caused was worth £20 and not even an apology!