Lister House Surgery derby

I have to be honest, I'm disappointed that Lister House doesn't have better reviews. I have been a patient there for nearly 2 years now and I have always found staff, including nurses, doctors, receptionists to be very helpful, friendly and to have a great deal of medical knowledge. I love this GP surgery. One of the best I've came across and I have moved all over. Getting an appointment soon can be tricky, but using the online service makes prescription requests 10x easier and you can also book appointments without having to wait in long phone queues.

I give one star but if that will be posible i will give 0. I hade ear infection i was soo in pain. Try to call them to make appointment from 8am. I try over 160 times and the line was busy. Finally at 2 pm they answer. I received antibiotic, but if not help after 48 h i should be back. So i try call them after 48h not answer. I went ther it was friday they said i should wait till monady and try if they have any free time. Hmmm well ear infection is soo much pain how can i wait another 48h. On final end i didint get any appointment and i went to emengercy at hospital. They help me there. Any way at lister house if you want to meet doctor you got to wait a month for appointment other ways you can see nurse or pharmacist. I know they have some experience but i not at much as doctor. And if i want to see pharmacist i will went to any closer pharmacy. Instead calling them all day long and try make appointment. Also the ladies at reception 2 of them are soo rude. They should be helpfully not make a face why you come again. They just take to many patients. Im soo much not recommended this surgercy

Very good. They take very good care.

Takes about 30 mins to 45 mins to answer the phone!! Get some more staff on phones

Just to say thank you to the prescription team and the call handler who sorted out a possible problem for me. Someone went the extra mile there. This is a very efficient but also very busy surgery. You have to be patient, simple as that.

The actual medical staff here are good, I have not got a complaint about them. Doctors and nurses work tirelessly, long hours, and have to do boosters etc on top of their work load, I totally understand this. However, in a point of constructive criticism, being as I won't resort to leaving an overworked NHS service a 'negative' review. The recent text message you sent out saying you had 'redeployed your staff to the booster program, and for the next several months are only taking 'urgent' cases', this text left me feeling even more as if I have NO GP at all. I have never been seen by a GP face to face at Lister House, despite me having several health concerns going on at this time. I also have high functioning Autism, and I want to make you aware of how much distress this text message caused me. I still do not understand the content of this message, can someone please explain to me what you mean by 'urgent'?. One star given for this poorly thought out text message, which also made it into the Derby Telegraph newspaper!. I bet that went down like a lead balloon with your management. Perhaps you should consider sending out a reworded one to clarify any confusion?. Please remember you have people on your list with mental health difficulties, conditions such as dementia, learning disabilities, all different kinds of people who may find processing that message difficult, and such a message could well lead to confusion, and potentially urgent problems going untreated, then landing up in A&E. This message, for many people, will undoubtedly mean landing up at the Royal, when actually, a GP could have addressed their issue. Thanks, Cheryl

Was seen 50 minutes late. The doctor rearranged my appointment for 11.00 which I was grateful for. Arrived promptly, after 30 minutes of waiting, I asked the receptionist why everyone who arrived after me had already been seen by the doctor, the receptionist informed me that there was only one doctor and she is running behind. No chance of that, I arrived on time, so why were people who came after me being seen to before me? I did request for an appointment for around 11.00 if possible, however I didn't at any point say I was willing to wait for 50 minutes. Whatever gave them this idea. Disgusting. My time is precious too, not only that I had a restless 3 year old who I was trying to manage. To top it off I had a angry trainee receptionist tell me to keep my visor on, she literally came charging at me. Just a word of advice, pipe your attitude down, so glad I gave it as good as I got, hopefully next time she will keep her attitude in check. Now I can see why people find it difficult to see a doctor and some are dying unnecessarily! How is it possible that a big surgery like Lister house only had one GP on shift. Seems like the GPs are only interested in protecting themselves.

I've never had such good health care treatment from a GP surgery. I moved here from Birmingham in 2019 and Lister house is just amazing all the doctors/ nurses and reception staff are lovely and always helpful and the online consultation service is excellent and a fast response

Wanted to say to Doctor Keka Gosavi Mukhopadhyay big THANK YOU!!! My phone calls was many times disconnected but she find the way to send me my son's blood prescription. Thank you alot

Just popped in to pick up some medication from the pharmacy and went to go use the toilet because I have medical condition, challenged by the receptionist I understand due to current covid situation got told I shouldn't be using the toilet even though I had just explained I had came to collect a prescription. Apparently you can only use the toilet if you have an appointment. Nice to know the receptionist on today understands that not all medical conditions are visable.