Very upset with this agency. We arranged two viewings 4days in advance and took time off work to fit
Very upset with this agency. We arranged two viewings 4days in advance and took time off work to fit in with when the agency were doing their block viewings. In the morning of the viewing they called to confirm both viewings. Then 45 minutes before the second viewing they called to cancel it because they didn’t have keys. The woman explained she would still meet us at the first property in 15 mins (which was the arranged time). 20 minutes later we were called again to cancel the second viewing and I explained that we had already been told but we were waiting at the first property. We were then told that the viewing for the first property would need to be cancelled as they didn’t have the keys, despite confirming 20 minutes earlier. The whole situation was handled terribly and there was no remorse at all from the agents. This is clearly something that happens a lot as there were also conveniently only 4 members of staff working today with no managers or senior staff. Highly disappointed with this service.