Howdens – Shadwell london

First class service cannot fault how professional demmi and conner were I will continue to work with this branch for a long time to come

I would like to take this opportunity to thank all the staff in howdens shadwell/wrapping, they have always helped me when I needed something sorted out quickly, wheatear it be a kitchen design or a fire door, I would especially like to thank the manager DEMI who has gone beyond helping me by contacting the suppliers to get my £8k kitchen in, and arranging the quartz worktop booked, so that I can get the job done before end of November, THANK YOU THANK YOU THANK YOU.

Atrocious customer service. We had a prearranged appointment for 11am on Saturday 28-Aug-2021. We arrived to find the store empty except for one person outside talking on his mobile quite loudly on a personal call. He could clearly see we were trying to find someone to help us but just ignored us. Eventually he told us staff had been pinged and were not in (fair enough) but no one contacted to tell us this so we could reschedule. Definitely given us second thoughts about using them. Furthermore, I checked the reviews thinking perhaps we just had a bad experience on the off chance. Seems like it has been a common occurrence and very suspiciously some of the 5* reviews seem to be from people who actually work there!

Not a great experience visiting this warehouse. Staff who dealt with me and the Builder didn't acknowledge me, someone else did ask if I was okay. Member of the public walked in wanting a catalogue but wasn't responded to, literally ignored. No hard sell but no passion about the products either. The kitchens get expensive when you want a bit of quality, didn't buy in the end.

Very friendly and helpful in-store.