Hatfields Jaguar Liverpool is located at Columbus Quay, Riverside Dr, Liverpool L3 4ED, UK, we aim to offer all our customers a great experience with Hatfields Jaguar Liverpool and we would be happy to assist you with any questions you may have.

Book an appointment or need answers to a question, please feel free to contact us by phone 0151 728 2000 or visit our website

Do you own this listing ? make sure you claim this business and free listing, once claimed you will be able to amend the description and contact information

Need to know more about this business, please call us during business hours or visit our website and can get more information – of Hatfields Jaguar Liverpool by https://hatfields.co.uk/retailers/hatfields-jaguar-liverpool?utm_source=Yext&utm_medium=organic&utm_campaign=JPAGGB00180 .

Do you own this business ? Please make sure you claim this business and free listing, once claimed you will be able to amend the description and contact information?

Rate us and Write a Review

Your Rating for this listing

angry
crying
sleeping
smily
cool
Browse

Your review is recommended to be at least 140 characters long

image


Note: Data fetched from Google is temporarily stored and can change on latest API request every month.

Google Images

Note: These Images are displaying via Google Maps Api, If you see any Copyright violation on our website please contact us ASAP. Attributions: p dobs
Hatfields Jaguar Liverpool liverpool

Google Review

Note: these reviews will not count in overall rating.
blank

John Waterhouse

5 Google Rating

After a bad experience with another Jaguar dealer which ended in us returning the vehicle. Hatfield

5/ 5

After a bad experience with another Jaguar dealer which ended in us returning the vehicle. Hatfield’s, especially Terry and Alan were fantastic. The deal was done over the phone and Terry gave a completely honest review of the vehicle purchased. Everything was exactly as expected when we arrived to collect the vehicle. Would recommend to anyone.

blank

Gerard Walsh

5 Google Rating

Excellent service provided by Jay and staff, best dealership I've been to and I've been to many. Wou

5/ 5

Excellent service provided by Jay and staff, best dealership I've been to and I've been to many. Would highly recommend Hatfield's Liverpool and would definitely return.

blank

Christian Iyanda

1 Google Rating

IF I COULD GIVE 0 STARS I HONESTLY WOULD Having been a loyal customer since 2012 & having service p

1/ 5

IF I COULD GIVE 0 STARS I HONESTLY WOULD Having been a loyal customer since 2012 & having service plans & extended warranties on my three Jaguar XJLs I was always treated well by the staff here. The reception staff have always been second to none but their high turnover of staff speaks volumes for what goes on behind the scenes & my relationship soured when I dared to question the dubious advice I was given by one of their so-called Master Technicians. I booked one of my vehicles in for investigation in to why there was no sound coming out of my stereo, which I was charged £160.00 for & advised the amplifier had signs of water on it and had subsequently stopped working but the head unit & amplifier would need to be replaced at a cost of £3,900. I questioned why the head unit would need replacing, when it worked perfectly fine but was told the head unit serial number didn’t match the JLR system so it’d had the head unit replaced at some point but regardless unless I replaced both, the two units would not ‘speak’ to each other & whilst they may work for 10 minutes as soon as the signal was sent between the two they would realise they weren’t compatible & would go off. I was told that the vehicle had expanding foam by the rear light & it was their belief that it had been accident damaged & I should have it inspected by an engineer but this was what they believed had caused the water ingress. They’d also looked in to a wheel bearing noise i’d reported & I was advised by the same master technician that whilst they had found a “little bit of play in one of the wheel bearings” it was not detrimental & I was advised to simply keep an eye on it but to my disbelief, literally moments later, I received a video report via email from the technician who’d worked on my vehicle advising me the wheel bearing had completely collapsed & required urgent replacement. As it had been after 5pm & having not been told that I could collect my vehicle I made my way down the following morning. As I was already aware of the conflicting advice I had been given, I spoke to the ‘master technician’ but decided to record the conversation on my iPad. He went on to explain about the stereo & amplifier & also about the wheel bearing but to my astonishment he then had the audacity to tell me that they’d checked through the work done on my vehicles & I’d never been charged for any of the works, speaking to me in front of the reception staff as if I was a scrounge when the reason I’d not paid was because I paid for extended warranties but he then asked if I’d seen the video that had been sent to which I said I have but have you. He admitted that he hadn’t so I suggested he should & asked to speak to the service manager, who I’d always had a great relationship with, well up until I put my findings to him & he became extremely agitated & to my disbelief said it appeared that they were unable to make me happy & he believed I would be better to take my business elsewhere. All they needed to do to make me happy was to do their job properly & be sure they knew their advice was correct because for a master technician to tell me the vehicle was fine had I not seen the video & driven away only for the wheel to have fallen off then who would have been responsible? Had I been willing to have spent £3,900 replacing the head unit & amplifier then I would have never been any of the wiser, but I simply didn’t believe that both units needed replacing & so I decided to strip one out of one of my other identical vehicles to try but when doing this I found the exact same ‘expanding foam’ surrounding the rear light on this vehicle so it was clearly a factory installation & my vehicle had not been accident damaged, there were no signs of water on the amplifier & when I swapped them it worked perfectly in the other vehicle so all I’d needed was to have replaced the amplifier at a cost of £900 A COMPLETE DISGRACE & NOT TO BE EXPECTED FROM A MAIN DEALER. BEWARE BECAUSE I JUST WONDER HOW MANY OTHERS HAVE BEEN UNKNOWINGLY ‘RIPPED OFF’

blank

Pete Lenart

5 Google Rating

Dealt with Tim and really cannot recommend him highly enough. We were welcomed every time with offer

5/ 5

Dealt with Tim and really cannot recommend him highly enough. We were welcomed every time with offers of coffee, dealt with courteously and promptly and in the end were delighted with our new F-Pace. Will most certainly return when my wifes Mercedes will be replaced by another Jaguar.

blank

Natalie Gargan

5 Google Rating

The best of the best at Hatfield Jaguar, can’t recommend them enough. first class customer service

5/ 5

The best of the best at Hatfield Jaguar, can’t recommend them enough. first class customer service, professional efficient staff who are always happy to help and in fact go above and beyond to create a fantastic customer experience. I for one will be back here in the near future.

blank

Sarah Hamilton

5 Google Rating

Absolutely first class service on purchasing my first Jaguar from Hatfields Liverpool. From my first

5/ 5

Absolutely first class service on purchasing my first Jaguar from Hatfields Liverpool. From my first enquiry to purchase, my advisor Craig Jones was extremely professional, courteous, knowledgable and nothing was too much trouble. Really can’t find fault and highly recommend…. Even the key box is a joy in itself! Thanks for great service …. I will be back!

blank

Tim Skinner

5 Google Rating

First visit for a service after Warrington dealership closed. All in all it was a great customer exp

5/ 5

First visit for a service after Warrington dealership closed. All in all it was a great customer experience. Looking forward to their relocation next year which will considerably reduce the journey time for me.

blank

matt foster

5 Google Rating

Flawless service from first call to delivery. 10 marks out of 10 for Jay too. A credit to the bran

5/ 5

Flawless service from first call to delivery. 10 marks out of 10 for Jay too. A credit to the brand

blank

Kevin Cain

5 Google Rating

Fantastic service and excellent customer service. The whole process was Covid secure with my car and

5/ 5

Fantastic service and excellent customer service. The whole process was Covid secure with my car and the courtesy car. Willing recommend the Hatfield team

blank

Zoe Brown

5 Google Rating

Brilliant service and the most amazing dream car. Jay made us feel welcome and added to the exciteme

5/ 5

Brilliant service and the most amazing dream car. Jay made us feel welcome and added to the excitement of purchasing our new car. It seriously lives up to my dreams (my grandad worked for "the jag" when I was little). Definitely recommend this dealer and Jay. If you want to enjoy buying a car this is the place to go.

Show all timings
  • Sunday08:00 AM - 06:00 PM
  • Monday08:00 AM - 06:00 PM
  • Wednesday08:00 AM - 06:00 PM
  • Thursday08:00 AM - 06:00 PM
  • Friday08:00 AM - 06:00 PM
  • Saturday09:00 AM - 05:00 PM
building Own or work here? Claim Now! Claim Now!
image
Just Visits

Visit Profile

imageYour request has been submitted successfully.

Just Visits Top Stories
  • Things to do in Glasgow
  • Glasgow is known for its cultural heritage and the friendliness of its people. A vibrant city boasting a long-standing reputation for its live music scene, Glasgow is a former winner of the prestigious title of European City of Culture.

  • Things to do in Newcastle
  • In Roman times, Newcastle – then called Pons Aelius – was a fort on Hadrian’s Wall, and during the Saxon period, it was known as Monk Chester on account of its many religious houses. The city owes its present name to William the Conqueror who, like Hadrian before him, recognized its strategic importance.

  • Things to do in Manchester
  • Things to do in Bristol
  • Bristol in the UK has plenty of famous sights & attractions to choose from. Find out the best places to visit in Bristol.

  • Things to do in Edinburgh
  • Edinburgh is Scotland’s compact, hilly capital. It has a medieval Old Town and elegant Georgian New Town with gardens and neoclassical buildings. Looming over the city is Edinburgh Castle, home to Scotland’s crown jewels and the Stone of Destiny, used in the coronation of Scottish rulers.

image