Drayton Motors Wirral Ltd liverpool

Utterly disgraceful and dishonest dealership. Would avoid at all costs Drayton Motors Wirral. Most people are delighted when they purchase a new vehicle and those are the positive reviews. It’s when you have problems that the quality and integrity of a vendor shows. I bought an allegedly brand new vehicle (with more than 50 miles on) for more than £35.000 from Drayton Motors Wirral. Have had endless problems and had to return it on no less than 10 occasions with which Drayton Motors Wirral either refuse to fix properly or are incompetent to diagnose correctly. The quality of after-service is utterly shocking and the after-sales care is non-existent. I’m now stuck with a faulty vehicle which is inoperable all of the time and I’m out of pocket £35.000. Biggest mistake I’ve made in my 50+ years of buying vehicles. Never, ever have I had such a bad experience. I’ve bought an equivalent/better Audi SUV and the service was absolutely exceptional. I’m now not surprised Subaru aren’t doing well in the U.K., and with good reason, especially with utterly incompetent dealerships like Drayton Motors. The company doesn’t care about looking after its customers and this dealership Drayton Motors is an absolute joke. Be warned. I would give zero stars if it were possible.

They were so kind and helpful. Our windscreen wiper broke in heavy rain. We stopped there to ask for help and they found us a part that fixed the wiper and wouldn't take any money. There are some wonderful people in this world. Thank you.

Avoid Drayton Motors. I found them dishonest and incompetent. I took my Subaru that I had bought from them, back to them 5 times to get a dangerous fault remedied. They did not have the expertise or the correct equipment to diagnose or fix the fault. Eventually I had to get rid of the car with a loss of over £5,000. Avoid if you want to keep your sanity!

They give you a price and don't include vat, then they change the price when the job is done wheel was scratch to hell. I was hoping that they where a good garage because the are close to where I work and could take it there for my future Mot's, but I feel they would rip me off so I will never go there again and I have warned my friends and family about this place.

I had a slow puncture on my way to Clatterbridge for an endocrinology appointment. I dropped in to see if the petrol sections had air. The lady at the window asked me to drive round the rear of the complex and a boss bloke then helped me pump it up. It was at 7 bar! Without his help I could have crashed and died on my way back. Thanks. That didn't happen and now I'm typing this.

Exceptional service by Drayton Motors. Justin provided excellent customer services in our purchase. Open and honest conversations about whole process, which put our minds at ease. Highly recommend.

The best experience in buying a car ever. I bought my XV before get back to UK so I can only communicate with Justin by email. He answered all of my questions and his response was very fast. He is such a friendly person and it was a pleasure to buy a car from him. They are willing to help and provide excellent services. I recommend Justin Taylor to all Subaru buyers.

I bought a new Subaru XV in December 2017. Nothing was too much trouble for the sales manager Justin Taylor, who went the extra mile to find the model I wanted: literally, as he had it transported from the other end of the country! He was very professional and kept me informed throughout the process. All at a good price. And the car is excellent, comfortable and capable, on and off road, and recently rated as the safest in its class. What more could anyone want?