Green Lane Medical Centre liverpool

Rude receptionists and doctors that make you feel like you are a burden...I have been there quite a lot in last 3 years following my cancer diagnosis gallbladder and kidney issues ( hate going but had no choice ) I have just come out of here feeling deflated after being told NHS cant do any more for you if your hairs falling out go privately... I was feeling low then I feel worse now going into change my doctors had enough.

Rang up last week to be told theres no appoitments on the system to ring up at 8am next tuesday for on the day appoitmemt with dr davies. Been trying since 8am. Over 500 attempts still line busy... And now obviously there will be no appoitments left....

The level of service has declined now to a point I'm finding an alternative practice to attend. I'll start by noting that they do not reply to reviews on here, surprising but shows that they're not bothered about peoples opinions overall. My experiences are that they will ask you to come back within two weeks, but reception will book you in outside of the two week window. If you query this you'll get the usual script that you can get a walk in... Of course if you work then this is useless because you can't go taking days off last minute on the off chance you can get an appointment that day. My most recent experience is trying to get my partner registered within the practice. She is moving to Liverpool and doesn't have paperwork with my address on yet, and at her previous address she was only able to change her bank with a tenancy agreement... Something she won't have living with me... Meanwhile she had medical conditions meaning she needs to see a doctor imminently. Speaking to reception I got the same rude unhelpful attitude as many on here. When asking for the practice manager i was told she's unavailable and will be going on holiday tomorrow for two weeks. When asking for her second in command I was told that he said she'd have to deal with it and he didn't even bother coming to the phone. So basically they're either not bothered (gets my vote), or incompetent and everything stops when one person goes on holiday. Long and short, if you value your health and want an appointment in reasonable time / good service... Don't bother with green lane. Update: Having read the NHS guidance on registering a patient with limited ID it's interesting to note they're in breach of this, and didn't take details of to log the refusal of registration. Hence they cannot supply the details to the NHS as legally required.

I called in today, 20/12/18, to collect a repeat prescription and noticed that one item was missing; the receptionist said I needed to make an appointment with the GP to review this medication. The first available appointment was in three weeks time-11/01/19-by which time my medication would have run out. I had requested a repeat prescription with two weeks notice of my medication running out, and had I been informed that I would have needed a review of this medication when it was prescribed I would have acted on this information earlier. As someone who works I am unable to phone at 0800 for an on-the-day appointment, so, in this instance when I have acted responsibly and am at no fault, to have to wait three weeks for an appointment... part of which without medication.... is shameful on the part of Green Lane Medical Centre.

All doctors surgeries are now oversubscribed - if you follow the advice and turn-up at 8am to make an appointment or call promptly at 8am you will definitely get seen. I have a baby and have been seen regardless of time making appointment for the baby. All the doctors and nurses I have seen have been very kind, considerate and professional.

It is a very good Medical center. Whenever I call them for an appointment it is easy and fast to make it. The staff and doctors are responsible and friendly.

Young female receptionist always seems to be unhelpful. I needed to print my medical records for a specific reason, she said they dont do that. When i spoke to a doctor, it wasnt a problem at all. On another occasion I needed them to print a doctors letter directed to a bank, she said they cant do that, again, when i spoke to a doctor next morning, there was no problem getting that.

Staff act like uve told them they have 2 months to live or jus dont answer the phone

Was at this surgery at the age of 11years old, 53 years been told to leave i am really upset my mental health has gone worse. Lived in the tuebrook most of my life until 1996,Dr Moira was my gp saying i could stay.I know when the pandemic started i did sumtimes say i wanted to leave but we do say things in haste.The practice manager has no care about what i think , how sad i am. My husband even spoke on the phone asking he would get another ,gp i the reply as no so cold. , Living 6mins away in a car is so petty

Receptionist absolutely ignorant !! phoned for a repeat prescription had to endure abuse !! I’ve always had my prescription sent to my chemist as I suffer from spinal stenosis and not always steady on my feet At almost 75 years old this young lady needs retraining now! How one person can make you ill mr ABlundell