County Surgery northampton

I very much agree with Gemma's comment below, the doctors can come across very curt and perhaps rude, however they will come to some form of conclusion or refer you to the hospital for next steps. In regards to their admin staff, I spoke with Nicola today and she came across very blunt, rude and unhelpful when trying to get an urgent nurse appointment, it was almost like she didn't believe my reasons for needing an appointment, I've only had a handful of positive experiences dealing with the admin staff.

The receptionists here are rude, arrogant, lazy and cretinous. I tried to enrol after phoning specifically to check if I was in the catchment area and they let me fill in all of their poorly formatted forms before checking and letting me know I wasn't. No apologies, just basically tried to blame me. Utter bellends - a lucky escape I suppose.

I was very pleased with my experience at County Surgery. I was treated by administrative personnel and by doctors with care and professionalism. I would like to express my gratitude to Dr Nimeetta Kotecha and Dr Santiago Dargallo Nieto for finding effective solutions for my chronic disease. On the doctor's side is hard work to identify the causes of health problems and decision making process, on my side quality life improvement and feeling of compassion and help from doctors. Thank you

The Doctors have absolutely no bedside manner with patients. They are often curt and rude. In particular Dr Kotecha does not listen to her patients. She is only interested in talking at you and getting you out of the door as quickly as possible. I have often felt like a number and not human being when I have been to this practice. The admin staff are changeable. Sometimes helpful and sometimes as rude as the GPs. I have been with this Surgery for 5 years and can count on one hand the amount of positive interactions I have had with them. As such this is why I will no longer be a patient there.

Very friendly surgery, I am very happy with their approach, whole staff nice and professional.

Impossible to get appointments and lack of customer service from receptionists. Does not factor in that people need to work and they are just told to ring back but you never get through. Pretty much a ‘tough luck’ attitude on the receptionists part.

The staff and doctors are not qualified for the job. I'm always so disappointed after every phone call or visit. They always have an excuse for not getting even the simplest thing done. They seem to long out every job and not to mention rudeness. Very disappointed once again with the service I received. You should not be allowed to be open if you can't help ill people. Disgusting

Shocking service on 29th October when I went in for my annual health check, the health check wasn't the issue nor was the issue with the nurse but mainly at the reception by WM who forced me against my will to wear a mask, when I went in I made it clear when asked to wear a mask that I'm exempted from wearing one due to my asthma & breathing difficulties, however after pointing this out he still assisted I had to wear one, I then said AGAIN I am exempted but still forced me to wear one, so pretty much I was bullied into doing something I don't need to do or felt comfortable doing, then I had to wait in the waiting area which they know I am unable to wait there as it makes me anxious because of my autism, this is why I never turn up or go to all my appoinments they make me feel unsafe!

Their Telephone lines are never available when you call. Countless times i had to call and it always shows «LINE BUSY». No matter what time of the day and how many times wanna keep on trying I assure You there is just a 5%/100% chance you might get them. That’s just the reason I had to rate them 1 ⭐️ because if one can’t get to you when needed so what’s the point 😒

Sadly, I have to edit my review due to my wife's experience today. This is no reflection on the doctors and nurses. I still find I am happy with how they conduct themselves, and always have positive experiences whenever I need to be seen. This response is due to the behaviour of the reception staff! Judging by previous reviews it seems that whoever it is still works there and still has a bit of an attitude problem! Perhaps the staff member in question is having a bad day, or maybe the surgery lost a bet and has to employ this person as punishment! Either way, as the front-facing team it's usually a good idea to be courteous to the general public when they ask you questions about appointments! Instead, my partner was met with sarcasm! I'm sure nothing will come of this but as this seems to be happening quite regularly to patients, I feel adding another voice to the growing list of complainants is reasonable. Once again, no issue with doctors or nurses, but you really do need to address your reception staff and explain to them that this behaviour is not only unacceptable but is detrimental to the surgery's reputation!