Boots Opticians london

Took my son to the opticians last year, he is 9 years old. I mentioned that he may have been a suspect for high intraocullar pressure. My concern was not taken into consideration. Instead they did all the normal eye checks except for his eye pressures. Fast forward 8 months later, I bought my own tonometer because I have recently been diagnosed with Glaucoma. Tested my son's eyes with with and his pressures are extremely high 23 left eye and 29 right eye. The facility should take parents concerns seriously.

Booked appointment here mainly for a glaucoma test and was told it was free due to my granddad having it, I thought this rule had changed but was assured by the receptionist on the phone that it is free so I went along with no money. After paying for parking on my phone then sat in a room for abit, I was told I need to pay and they then went on to lie and say that they phoned me but I had no missed call and my phone was on. I was then told they have the wrong number, although they phoned me the day before to make sure I was still coming (which I picked up to). Unprofessional waste of time! I would recommend going elsewhere.

Went today to replace 9 year old daughters worn out glasses was told they couldn’t access her information and could only be done so by the Ealing branch. Was then told that she would have to wait until June to get an appointment and new glasses. Called Ealing and they were able to give us an appointment for next week. Wouldn’t go to Hounslow again, very unhelpful staff.

I switched to this boots opticians branch as the one I was previously going to no longer opens on Sundays which is the only day I could do. I’ve given two stars because they wanted to charge me £10 to STAMP a form. My company can reimburse the cost of glasses depending on what they are prescribed for. I needed a stamp, signature and a box ticked and they wanted to charge me £10. My old branch didn’t do this which makes means that charging isn’t boots protocol and that this branch is trying to make extra money off its customers.