Bannatyne Health Club And Spa

I was about 3-7 times in the gym after they reopened, jacuzzi worked only 2 times, today somebody asked the responsible guy for jacuzzi why it doesn't work, he said I dont know and turn off, not professional. one of the cleaners came today to me took his mask off and told me to wear mask in the gym between exercises, which makes impossible to train as You cant rest properly, poor communication. I went to reception to said that I want to cancel my contract, she said: yes ok here You an email, write there that You want to cancel contract, she didn't ask me why I want to cancel why i'm not happy, so I just left my bracelet and left, poor quality. Also You cant contact in person because of COVID-19, You cant call, because...., You can only write an email, and they have only 1 admin and it will take 7 days to reply to my email, so our conversation will go for ages as I can imagine now, poor quality, not professional, poor communication. One more thing, if You would see how the workers clean equipments hahaha. Obviously gym not ready to be opened, very poor quality. Todays is 14th of August Just updating... Couple days ago somebody contact me and ask my number to call me, but I have been told that no phone conversation. anyway the person confirm that he will call me today at 15:00.... still waiting, how long would You wait for the call? 20 minutes gone already. This is another prove that professionalism on very low level :( Today is 17th of August Another update... So the person rang me 17:45 last Friday and we rearrange phone call for today 18:00, lets see if he will call me... He rang me!!!!! just a bit late but not problem, so he asked me same thing what i emailed him last week, and he said that I cant promise that he could cancel my contract, how that works? Last update: My contract was canceled on 21th of August. Thank You. Case closed.

A nice massage, other facilities weren't open due to covid.

Gym facilities are quality, plenty of options and space apart from when a class is being run on the floor. For me this is all I really care about so I rate it a 4/5. Some things to note for those who want an all round view. Front desk pretty much mute, over a year of training there and one person has welcomed me or even looked up from their computer of mobile. The mens toilets are terrible, and always smell, there is mould in the showers, there is no floor guards between showers so everything flows across. There are plenty of classes and yoga available and the opening hours are really good, especially during public holiday windows. Music is a hit and miss on the floor, sometime slow tempo music comes on which you never want whilst working out. The pool and jacuzzi are fine and the massage facilty is relaxing. All in all a mixed review, a few tweaks and the gym could be top notch. I personally think for the price of membership the bathrooms at a minimum should be much better quality. I have not used the sauna or had a spa day to comment on. As I said if you just want to hit the gym floor its a really good place.

First spa experience and all expectations met. Booked through wowcher and the process of doing so was clear and straightforward. Started off with treatments done by friendly and patient therapists who politely explained the massage procedure and spa products and was lenient towards slight tardiness on our side. Spa facilities of relaxation room, pool, sauna and steam room was clean and functional as well as the changing rooms, spa amenities and exceptional security in possessions. Customer service generally was polite, friendly and comfortable. Would happily return or choose the Bannatyne brand again.

Busy and very limited seating space so not great for a spa day. Gym facilities pretty good.

Really good facilities, and very clean. The staff was very polite and friendly. I bought a spa day with a 40min massage as a present for me and my boyfriend, and we loved the experience, and if it wasn't for the price, I would have been there every week. I certainly recommend it.

HERE IS A REVIEW FROM A MEMEBR I have been in this gym for 4 years so far. The gym has changed a lot since then in terms of quality of service provided to members. Since I joined, the gym has been downgrading. Machines break and it takes ages to fix them. Water fountain has been leaking for almost a year now, I'm not sure how hard it is to fix it. The gym is cold in winter and hot in summer. When speaking to staff, you get the standard response of "we have already called someone to fix it". It's been 2 years already so they're probably waiting for the engineer to get his degree first! Most of lockers are reserved or locked by others so you're likely to struggle to find a locker when you walk into the gym. There are two class rooms, one of them constantly empty. For a gym that is extremely busy, you'd normally think of using one of the rooms as a gym floor. When suggested to the management, they said the head quarter will not invest in this at the moment which kind of indicate they don't really care about what members want. The membership ranges from £30-£55 per month so I would expect the management to listen more to members' suggestions and do things to improve the quality of the gym.

I just went to take a little look of this gym, it's a very nice place, but not for me. Too much halls to get to the machine areas. But the pool is very nice and is a relaxing place to spend a weekend morning.

The steam room is not good. Half the time in there you're waiting for there to be actual steam. The weights section is again okay if you're looking for medium training. The incline leg press for example is capped at 180 which isnt ideal when you can do over 200. There is something off with the shower water. Always leaves you feeling less clean than when you got in. I brought a friend in once for a day and he said the same thing.

A great day out. The treatments were fabulous. The only negative was that people abused the length of time they spent in the Jacuzzi. We waited over an hour, and still did not manage to use it.