DO NOT RENT A CAR FROM THIS AGENCY!!! I had a very distressfull experience from the beginning to th
DO NOT RENT A CAR FROM THIS AGENCY!!! I had a very distressfull experience from the beginning to the end with them. First, I booked a car online and was given a different price on the day when I went to pick it up. Because I arrived close to their closing time, the agent refused to go around the car with me to do a full check, handed me the keys and rushed out. I was discouraged to ask all the questions I had before using the car. When I went to the petrol station to refuel it, I couldn't access my contract since they had sent it by email and I had no internet data. I did what seemed to be the most logical thing to do : looked into the handbook in the car that said diesel. The day after the same agent called me to tell me I was going to be charged more than £800 for misfuelling. It includes the repair costs and the punitive charge given to people who reeturn the car without refuelling. I was put in this situation due to a certain of misleading facts, misinformation from the agent, poor customer service and they won't even do a gesture of good will and refund me that punitive charge, even though I tried to refuel the car in good faith, with the wrong fuel because of the lack of information they gave me. The customer service I complained to is also useless, they refuse to help because I have " no proof of that wrong handbook nor behaviour of the agent". It is their fault, and they still manage to be humiliating. For a company that has recenty signed the European Agreement engaging for more transparency and clear information to their client, this is all very disappointing and ridiculous. There are other companies to rent a car in Oxford, do not go to Avis Budget unless you want to be taken for a fool.