Abercromby Family Practice liverpool

Really patient, kind and professional. They also send a text message to remember the appointment. Waiting times are normally short and the structure includes a pharmacy and also a dental practice. They fully deserve 5 stars.

After speaking to the very understanding and helpful receptionists my husband and I will join this surgery because I can feel that the Doctors will be very good.

Quite lazy personal !

Had an appointment with Dr Bradshaw – rude, arrogant and lacking in basic empathy. Seemed very rushed and did not take the time to properly listen to my concerns. All the other doctors that I have come across at this practice are fine but will be requesting not to have this doctor again.

The receptionist Jane was incredibly helpful. They went above and beyond to help me and my mum during a really difficult time. Thank you

Mike on reception put the phone down one me when I asked why a client had been turned away, after we had booked to use the Medical rooms. Its very sad that this is representation of this clinic, Very poor customer service.

Been trying to get an appointment for 18 months and always told “nothing is available” then they put the phone down. It was like this pre covid. I once waited 3 hours for an appointment to start. Once I was left without my antidepressant for ten days because the dr wouldn’t sign it off nor tell me why. Doctors say one thing to you face then put something entirely different in the notes with no medical basis whatsoever. Awful. I can also see in my notes that i “didn’t attend flu vaccination appointment” which is odd because I’m not eligible for the flue jab nor has an appointment ever been made for one.

This practice is by far the worst I have ever come across and would get a minus score if I could.. The attitude of the reception staff and Lisa the office manager is just horrific. If they worked in a private business none of them would have a job. It's clear none of them know how to deal with the public and quite frankly couldn't care less about the practice's patients. There is zero respect given and they just come across as not giving two hoots about anyone, the patients are an inconvenience and its clear they don't enjoy their work. I had to go into the Dr's last year when I was doubled up in pain with Kidney stones and it was one of the worst experiences I've ever had in a medical setting. I generally try and avoid having to speak to the practice at all costs due to these people but it's impacting my heath now, and after the experience I've had with them.today, no more, I can't bare the drama, I've registered with a new practice and made a formal complaint to NHS England and the Quality Care Commision If you are planning on registering here...run, and run fast. I've already had better interactions with my new Dr's today than I had in the whole 18 months I was a patiant here. It's a real shame because the Dr's themselves are lovely