Dr R Alam – Town Centre Gp Surgery luton

Takes ages to answer the phone. I’ve been trying to get a hold of them for literally 3 hours

I’ve been registered at this surgery for over 10 years and I can see it progressively getting worse. What’s the point in having a GP surgery when the receptionists do not answer the phone? You have to do better as you have real lives in your hands. On one occasion I was on called the surgery and was on hold for over an hour. I decided to make my way to the surgery in person to see that the receptionist was chilled having a full blown conversation with her colleagues. She was not on a lunch break, she simply wasn’t answering the phone. We understand the strain of the NHS however this is beyond the lack of resources, it’s simply negligence.

After long time I was 100% satisfied for a phone conversation with my GP receptionist. I needed some information. They way Sandra helped me was Superb. Excellent knowledge, polite and good listener. Thank you so much Sandra

I have submitted no stars. Well I had to give it one to submit. I have had so many issues with this GP with the largest being it's extremely difficult to get an appointment and i left the GP and without my knowledge someone re registered me after me using a new practice and today all my appointments and bloodtests have been cancelled.

there are only few good doctors. To get appointment is very difficult. Telephone line is always busy. Receptionists are not helpful.

Very poor service. I have been trying to get in touch with my GP from 15 days. I call them everyday and my phone automatically disconnects when it’s my turn. Absolutely horrendous. Why are they there when they cannot help the patients . Their service is abysmal. The staff is extremely rude. A huge thumbs down to this GP surgery.