Medina Medical Centre luton

my family have been with this practice for over 17 years. it's only been improving all the time. the reception team are always happy to help and advise. Dr Subramony is highly skilled and experienced, very professional. Dr listens carefully, evaluates and delivers the best he can. he is very thorough and always willing to help.

Used to be a very good surgery but has gone downhill recently with reception staff becoming rude and not handing you over to nice doctors that help you.

Worst swrvice ever. Never wanna go there again. Complete waste of time. Highly incompetent staff. Im gonna switch to another surgery. Please dont waste time.

Absolutely awful service+ You sit on hold for over 30 minutes. The staff are rude. I have tried to book an emergency appointment for my kids and the have nothing. I took my kids for injections and they made me wait hours in the waiting room for me to not have my kids jabs done. What a disgrace. POOR SERVICE SURGERY. 1STAR IS FOR PARKING.

Good surgery and gp

I was seen by Dr Saleem today. A kind and caring Dr who made me feel so comfortable. Like most people, coming to the doctors makes me very anxious and scared, especially because I've had many bad experiences where I have been dismissed, but she listened to everything and provided a great service. Thank you once again for being so lovely. Allah bless you. I would also like to say thank you to the receptionist staff working this evening as well. Very helpful and provided a great service! :)

Today my mother was seen by Dr.Saleem at the Medina Medical Practice on Malzeard Road. The Dr was very attentive to my mother by having a person centered approach. She was gentle and respected her dignity through out her treatment. Being the daughter, next of kin and carer Dr.Saleem also made me feel at ease and valued my input and now we are awaiting further investigation by other members of the MDT. I would also like to mention Dr.K Singh, other clinicians and the reception staff both at Medina/Malzeard Medical Practice has always had an eager desire to assist my mother and I where convenient. Thank you to you all.

The building is lovely and the doctors are great. However what makes this experience very poor is the staff at reception. Never in my life have I ever come across rude and patronising people (I use the term people loosely). Paper lying around, medical records all over the table, food everywhere... the list just goes on. I am fortunate I can speak English and can get my things and leave but seriously I feel for the non English speaking people who have to use this surgery. They really do get spoken to like dirt. One girl seems to just sit there and eat digestives in the afternoon??? Its a bit sick and I think they need to clean the act up at reception and talk to people as if they are humans and not dirt! Aside from the people at reception, this clinic is fine.

These guys are unfortunately a joke. The last time I had an appointment, the nurse answered her mobile and carried on a personal phone call whilst trying to deal with me at the same time. I got numerous messages to book a COVID jab earlier this year, called up to be told they don't have any, and to call back in a month or so, whilst still receiving messages telling me to call up and book my jabs! Recently, I spent an hour on hold to be mugged off and not helped by the receptionist. Time for a new surgery, one that doesn't keep moving addresses.

Lovely building and lovely people! I cant understand why people criticise the reception staff without realising how difficult there job is! Personally ive been with this surgery since i was 14. I dont really need the doctor to often but everytime i do, i totally appreciate how hard they work. Dr SIngh is a brilliant human, she is a highly skilled and experienced doctor. She cares for her patients genuinely and tries to do what ever she can to help them. Recent experience i had a consultation with her where she was able to address my concerns and send me for further tests as she deemed necessary. Most of the locum doctors here are regular and also very professional. I would recommend this surgery to everyone and really wish Dr singh becomes my permanent doctor for medina.