Enterprise Rent-A-Car – Liverpool City Centre liverpool

The car I was given was good. Customer service is TERRIBLE! With arrangements on my trip with trains, ferry, and a flight I called and asked if I could return the vehicle after hours (because you can do it anywhere else) and I was told no and wasn't given any other option but a click on the phone, and I have to figure it out on my own. Called around to see if I could return to a different location and was successfully able to. This would of been nice to know before I had to make multiple phone calls and almost spending $600 in my own money to rearrange my bookings. Thankful for enterprise at Manchester Airport! This location is the worst, unfortunately I still have to give a 1 star.

Excellent experience and great car. Friendly and efficient service, the whole process was really quick and easy. We even got a lift back into town after we’d dropped the car off. I’ve been car rental agnostic up until now, but after dealing with enterprise in Liverpool, I’ll be seeking these guys out first in future. Special thanks to Emma for the lovely checkin.

Booked and paid in advance and the team called me to confirm. I chose not to accept the offer of the pick-up service on this occasion (I have before) due to my own logistics. The car was ready on arrival and we were served immediately, and as always with great courtesy (they are a friendly team). Upon dropping the car back, we again received the same excellent level of Customer service and were quickly on our way

Love it. No hassle. Nice cars. They even gave me a lift back home! Nice gesture from them. Surely rent a car again from them.

Fast procedures and good service. Rates are slightly on higher side but if you are visiting city on vacation and need car to hire, Enterprise is good option. Variety of cars and Van's are available

Great selection of vehicles, the most helpful staff I have met anywhere. Wanted to hire a people carrier at short notice and they had me sorted within the hour. Best bit is they don't require any of this nonsense £1000 - £2000 pre-authorisation on your credit card unlike other major car hire companies. I think the guy who helped me was called Adam, couldn't rate him highly enough.

Truly awful experience. Paid nearly £600 in advance for rental of a people carrier which I subsequently had to cancel due to a family bereavement. This was over a month ago and I am still waiting for my refund. Have called numerous times only to be fobbed off with some garbage about the refund department being based in the US, and all that our British customer service team can do is email them. I am not even able to speak to the person who is responsible for issuing my refund apparently. So to summarise - a pathetic bunch of American thieves - avoid at all costs.

Quick and easy car rental. Service with a smile and good pricing.

Joke of a place, Phone us up at 17:30 the night before we move home to say the rental isn't available which gives us no chance to book somewhere else

Nice friendly staff. helpful and polite and they so that little bit extra thanks again