World Gym Port Macquarie – Port Macquarie

Provided two months notice in writing of my intent to cancel my membership at the 12 month expiration. Was still charged a membership fee following the end of my contract. After two months of emailing the manager and membership rep, was refunded the incorrect amount. Manager has blamed the “direct debit provider” for the system error and inefficiency of processing a refund! I wonder how many other customer have been stung?? This is basically theft. After decades of gym membership, I’ve never encountered such unhelpful and inefficient service. No accountability or customer care. I notice all previous negative reviews have been dismissed as “fake accounts”. Interesting!

A little intimidating at first but staff are so friendly and always willing to give a hand. Everything you could possible need in equipment is all supplied ready to go. Great facilities including the Barbell Cafe, plenty of lockers and supplies in bathrooms. Everything you could need in their shop with protein and gym wear. Great gym!

Great service, great gym and equipment. Very modern and stylish. Definitely be back.

Went in and Canceled my gym membership was only ment to pay two more weeks then it was finished they told me but I still been paying for 2 more months plus late fees I was told by others it has also happened to them and it's still not sorted worst gym I've ever been too

Edit: I have since been contacted by the gym. I signed up a membership for a month (as I am up in port mac for work) and paid initial fees and 1 week in advance. Used it once before the lockdown (paid $56.95). I was subsequently charged another week during the lockdown (debited directly from my account $21.95).And I’m back home and found out I was charged again for another week even though the membership has ended. I have been charged almost $100 for one visit. I called the gym 3 times and emailed them to rectify the situation, still waiting. I’m mainly concerned that they keep charging me via direct debit without my knowledge. Be aware of signing up for membership for short term.