Willowbrook Medical Centre leicester

I tried to book an appointment yesterday by phone and was told nothing for the next 4 weeks. Rang today By 8.18am all appointments gone. I've now registered online only to find out still no appointments up until 23/5/2019. wouldn't let me book after that. There's got to be a better system surely.

Telephoned the surgery Friday after learning from my chemist that a repeat prescription had been cancelled by the surgery for my 3 year old constipated daughter - no notice to parents given! (And in which Dr Bally had said she needs being on continuously until decides otherwise) -asking why they had cancelled I was told I had to wait until Monday ! I said not acceptable - I was expected to collect the repeat prescription before the wkend as my daughter is only 3 & is seriously constipated & needs her meds urgently...I was told the on call doctor would be in touch. This did not happen. It is now Sunday and my 4 year has struggled over the weekend and is damaging her bowels with the backing up. Disgusted. This is a child!! This surgery needs to seriously review its practice and staff.

My mum has been a patient at this practice since before Dr Astles took over. It is now near on impossible for her to get an appointment. She is having problems hearing, but when she went in to get an appointment she was told she had to ring in at 8am to get an on the day one. She cannot hear so trying to phone for an appointment is impossible. I have even tried to book on line for her but it does not look like they release on the day appointments on there either. How can you treat your patients like this. It's getting worse.

Completely unable to get an answer on the phone on 15 April 2019.First call said I was no 10 in the queue,2nd call I was cut off after 7 mins of waiting.I am now on 3rd call to be repeatedly told I am no 4 in the queue since I rang and still no 4 after 22 mins and counting. Obviously noone is answering the calls.

Absolutely useless reception staff. Rude, didn't want to help me at all.... piss poor medical centre...

During the last three months, we have needed the surgery's help a lot. Everyone there has been very polite, helpful and they always call back when they say they will. Telephone appointments have been made for the very same day and it's been easy to pick up prescriptions. Very happy indeed with the service as we all know how hard everyone has been working over and above these past two years.

Been my doctors surgery for years. The staff are always friendly, understanding and ready to listen and do there best to solve your issues and help you. Doctors are always understanding and listen to you carefully regarding your problems. A lovely surgery.

Had a text message this week inviting me to get my flu jab, no appointment needed just turn up on a Saturday. So I did, really well organised plenty of helpful friendly staff, straight in and out. Thank you.

Unbelievable how rude, arrogant careless the reception is especially one lady who everyone always complain about. I cannot understand how after all this years nothing has been done about this, How someone so careless and arrogant work for NHS. unbelievable no empathy at all.

Helpful staff, no waiting time to speak to someone.