Unity Health – Kimberlow Hill Surgery york

3 stars awarded purely because of the staff there being nice and friendly. In terms of efficiency, availability of appointments and other aspects, perhaps worth 2 stars at a push. So, to summarise, the staff are lovely but you'll have to wait a fortnight each time you get ill to find that out.

Brand new GP surgery with approximately 20 consultation rooms.

If your son or daughter is starting at the University at York and has a chronic health condition for which they need access to timely and compassionate care I would look elsewhere. My daughter started this term and spent nearly all term trying to register and set up her repeat prescription for insulin. It took 8 weeks to get a prescription, and even then it was sent to a pharmacy in London which makes no sense when we're from the Midlands! For a practice whose patients are predominantly students managing their own health independently for the first time, the customer service and quality of care both clinical and pastoral is appalling.

My daughter who registered with this practice and has just started university spent 6 hrs in A and E waiting to be seen by the hospital GP. When she rang for an appointment at this practice the admin told her that she couldn’t be seen at this practice until her application had been processed. The hospital GP told her that this was not the case and should have been given an appointment. I think there is some work to be done to improve patient experience. She will go elsewhere.

Absolutely appalled with the way I was treated at this practice. Having being diagnosed with hypermobility and fibromyalgia and plagued with terrible ever progressing symptoms I was basically told there was nothing more they could do as they believed it was a mental health issue and there was nothing else to treat - they were no longer willing to help. I was not willing to take a lot of medications as they don't agree with me and I just wanted to get to the bottom of my issues. I became very distressed about the situation and started to lose all hope before finding my new practice who have been nothing short of absolutely wonderful, referring me for diagnosis of Ehlers Danlos Syndrome and thyroid problems and sending me to pain management and taking everything really seriously and I am feeling much more positive about finding ways to manage my conditions! Most of all I feel listened to and respected. So if anyone is losing hope, please don't, find a new doctor. Also, when I brought my daughter in with excess urination, tiredness and weight loss I was made to feel like I was a neurotic mother and time waster. Well, what do you know? Type 1 diabetes. I was actually told I was putting my daughter up to begging for water during the appointment. I don’t think I have ever been treated so appallingly in my life than I was at this practice.

This doctors surgery needs to be shut down permanently neglecting patients leaving them in pain and telling them to use stuff when they are full asthmatic carnt use it it brings them out in a rash and affecting there breathing all need to lose there jobs only decent one there's Dr Dunn and Dr wilcocks

If I could give this ZERO stars I would!!! They made my friend cry. Receptionist has ZERO customer service skills and my friend needed help yet was turned away!