The Spa at InterContinental London – The O2

Excellent spa day. Would come here again! Amazon massage. What more could one want? Good price too! Definitely worth it

I had visited this spa yesterday, as a present for my birthday, and I must say I was pleasantly surprised there is such a little hidden gem hidden in the area. Beautiful spa and facilities! I was booked in with Sophia for a 30min massage followed by a 30min facial. Sophia is the sweetest! Very professional and made me feel completely comfortable. Let me just say! She is very knowledgeable! I had told her about my problem skin, and she had went out of her way to advise me on what do and what not to do, even told me what herbs would be good for me! I have not had someone to talk to me in-depth about my skin at a facial before. This would have been 5 stars, had it not been for me to overhear the other therapists talking badly about Sophia. It made for a very awkward environment. Sophia was running just a few minutes late, which is absolutely fine, as she had already spoken to me prior to me going into the room explaining that the lady before had mobility issues, so she was a bit late to clean up the room. (It happens, I'm not a monster, I can wait for 3minutes). But the behaviour from the other girls is not acceptable at all. It is not okay to bad mouth a colleague at all, let alone in front of a client.

Facilitate really nice plus good location but the coffee and pastries was not good . Coffee never came and pastries was so cold I didn't eat it .

We planned a spa day for our friends birthday which was booked by her husband through Treatwell. This was one of the first issues as their system didn’t reflect the payment that had already taken place with Treatwell and had asked us all to pay yet again. We then had to phone the husband to iron this out but already from the onset it felt disjointed in the experience. The facilities were good enough but it didn’t seem big enough for the amount of people they had booked and we struggled to find a place to sit and even space in the jacuzzi because the large pool was lukewarm and not pleasant on a cold day. The treatments were ok but we all had quite a different experience and the customer service isn’t consistent with what you would expect from a London spa. The bathroom facilities were another fail with the showers clogged up with hair and stench coming from the drains. For the amount of people they take in they only had two showers and had to queue. Our dinner was quite pleasant at least the only downside was that they had forgotten to include an additional welcome drink which was prearranged with my friends husband and even to the end we just felt like the experience was let down by their processes internally. I would recommend finding another spa rather something that has that personal touch.

Had a massage here once - despite the beautiful settings was left a bit underwhelmed. Pressure was really light despite mentioning several times she could be firmer. Would have been nice to get a choice of oils etc just to make it feel a bit more special.

A really modern, clean, relaxing spa. The three of us had Afternoon Tea which was cute then facials and day spa use. Would recommend.

Excellent Spa with great pool, sauna and steam room. My treatment was one of the best i have ever had, would return for sure.

The Thames look dirty and the steps are very steep when trying to get to the urber boats, but very scenic....

So far it looks promising. I am due to go there in July, so we will see.

Lovely place