The Car Spa bath

Quite a dodgy place. A weird aroma while there.

CAR DAMAGED ON TWO OCCASIONS!! Firstly, I really don’t like leaving negative reviews, however my latest experience here was not good! I have previously had my car scratched at The Car Spa by an employee with the jet wash, when I pointed it out the staff were great and used T-Cut to polish it out. I was told that I didn’t need to pay for the wash but still did as I felt they resolved the situation really well and I have continued to use them around once a week since. Today I took my car in and had it cleaned inside and out. The outside looked great, but just as I was about to leave I noticed a small patch of leather missing from the passenger seat. The car is relatively new and I know that the damage wasn’t there prior to the wash.......I’m almost certain that it’s from the vacuum being used too aggressively. I asked one of the two employees who cleaned the inside to take a look, both immediately said that it wasn’t them. Then the owner/manager came along and aggressively denied that it was anything to do with them. He made excuse after excuse that got more and more ridiculous and then then called me a liar. Ultimately you don’t stand over the person cleaning your car and so I can’t prove that it was them and vice versa, but I absolutely know that it happened at The Car Spa. I wouldn’t have asked them to repair the seat which I know would be far more costly than polishing scratched paintwork, but some kind of positive customer service would have been appreciated, instead the owner/manager was insulting and rude. I started using The Car Spa having moved across Bath from the Bear Flat area......from now on I’ll make the effort to go back to The Hand Car Wash People on Rush Hill who are better value for money, take less time due to more staff and have never damaged my car!! I’m expecting the same type of articulate reply that others who complain have received on here.........it’s a shame that this was not how I was spoken to in person!!

These guys are the best...my car looks amazing

Didn't tick any boxes for me.

As I said before the best in the West

The chap in the office greeted me very politely and was upfront about the pricing, and what my car did and did not require. When I returned in the afternoon, I was met by another man , equally polite. The car was the cleanest I had seen it since I bought it. I will definitely use this company again.

Had a great experience getting my car cleaned inside and out. Polite staff, gave me options for the service, and it was ready to go when I got back from having a coffee. Will definitely be back.

Is not open on Sunday

If you want to have a couple workers be rude towards you, and your car to be almost clean for a price that is not that good, this is the place for you. It's a shame because I have not had a bad experience there before, and have probably been about 20 times, with multiple cars in the past 3 years, but standards seem to have slipped a little, I would recommend anyone go to the chippenham branch where the service seems a lot better overall.

Incredibly rude and poor service. Price was high for a poor job ...