Storrsdale Medical Centre liverpool

Amazing practice don't know werwe I would be without them

I have newly registered at this practice and so far I think its probably the best surgery I have been registered at. Registration was straightforward. Phone lines can be busy at times - but you can generally get through and arrange pre bookable appts as needed. I have had two appointments, both with the practice nurse who was not only lovely but very good and very efficient.

Some staff not bad in my personal experience. Unfortunately, the good work the GOOD receptionists, Doctors etc are somewhat destroyed by the obnoxious, power-crazed, jumped up staff who make life as difficult as possible when it comes to getting appointments, VITAL repeat prescriptions, information and just generally interracting with the surgery. Due to "admin" I have missed out on over 8 weeks worth of vital medication over the past 6 months due to the utter shambles that goes on when certain staff are on the job. Wholly unacceptable. This is a real shame as some of the staff, receptionists, doctors etc are lovely and try hard to do a good job. It's a real shame.

Excellent service they go out of their way to give personal care to patients

The nurses are ok but even they're not great. I was given a completely different set of pills without even being told. Regarding the doctors, if youre suffering with any mental health issues and don't want to come out feeling even worse, do not ever see the male GP. I went in feeling suicidal with depression, and he insisted that the medical students stay there despite my obvious discomfort. After me crying my eyes out telling him how I felt, he responded with next to no sympathy and asked me at the end if I could write a review when I got home on how his service was!!!!!! The most heartless doctor I ever met, obviously no care for his patients. He has absolutely no empathy and made me feel so much worse. Here's your review doctor.

Trying to see a doctor here is like trying to see the wizard of Oz. My 5 year was sick and I needed him to be seen as soon as possible. I rang on the Monday and was told I could not make an appointment and to ring back at 8am. I rang back at 8:00 am and was 13th in the queue. When I got through I spoke with the receptionist who asked for all the details and said that he would not be seen without a negative PCR result. No covid symptoms whatsoever. After a length she agreed to get the doctor to call me back and they would then decide if he could be actually be seen or not today. After 6 hours of waiting for a call back I eventually took him to the children’s walk in centre and got him diagnosed and got treatment for him. Not impressed at all with the poorly functioning appointment system in this surgery, which is sadly similar to many other surgeries now since strict covid changes to practice have been put in place. It means you simply cannot be seen unless you have a negative PCR result which takes over 24 hours regardless of your symptoms, it is clearly putting extra strain on walk in centres, A&E departments, as patients are not able to access their GP and get early treatment and instead are getting sicker. Come on GP’s we need you to step up more than ever right now! Not hide away!

Amazing practice reception staff and health care professionals thank you for your service throughout covid pandemic very well run surgery lovely caring practice 👍

As someone in the medical field, I cannot believe the quality. In the 10+ years I've been at the surgery I have rarely needed to visit. However, for the past year I was experiencing some worrying symptoms and had to constantly push for referral and prove it wasn't anything minor. Similar for my other family members at the surgery who tried to get help; luckily I had some idea of what was wrong and could help them push for a diagnosis by aiding them in what to suggest as the GPs will consistently brush it off and ignore symptoms as "the new normal" !?! (A phrase I had been told far too much. It is the phrase of giving up in a patient) The advice is poor and the communication is poor. There is one receptionist in particular who is rather rude and short, I see other reviews have picked up on this. I don't know her name but if I did I would lodge a complaint. As a patient, you shouldn't need medical training to be able to get your GP to actually listen to you. It makes me genuinely concerned for patients that didn't have aomeone at home to persuade them to keep pressing for a diagnosis/referral/treatment. For me, I was left in so much pain due to the GP leaving worrying symptoms so long, I had to call 111 who immediately prescribed me appropriate medication and suggested hospital help if it didn't work. That one phone call gave me more help than a year with this practice.

Terrible GP practice, awful, disinterested admin staff. Could never get an appointment with the GP, always palmed off on the consultant nurses who wouldn't do anything more than write a prescription without the doctor's say so. Had the good sense to leave and get an actual doctor. Was a patient for 4 years since moving into the area, worst mistake I ever made. Rarely came to the practice but when I did pretty much everything was put down to anxiety. Which I didn't have. Since leaving, my conditions have worsened but I've eventually got diagnoses for a chronic heart condition and a nervous system condition, life-changing illnesses that I would never have gotten diagnosed had I stayed a patient here. Do yourself a favour.

Appalling G P service. Put profits before patient welfare. Find yourself somewhere else as this lot really don't care about your health.