St Andrews House derby

I preface this review in that I have had just one experience with the aforementioned; namely a walk-in initial appraisal. The three members of staff I have interacted with thus far are courteous, professional, discreet and personable. This first experience exceeded any expectations I may have had. Upon further interaction with this service I will amend this review accordingly, if it is necessary.

Really lovely people who are willing to support and help the best they can.

I and many others have had a terrible almost miserable time in our dealings with this treatment provider many time our liquid handcuffs one glove policy of treatment that has often resorted to almost bullyboy type practices in order to force one down a clearly agenda driven path we need to realise no longer works effectively in the addict who is at the bottom of the food chain

Load of poo

St Andrews House is a very friendly place where all the staff are very helpful and always try their best to understand ppl needs I have used this service many times and been on medication from them they are always ready to help and all the keyworkers do what they can for us service users I think all the staff /doctors /keyworkers/nurses/and receptionist deserve more recognition they put up with rude and ungrateful ppl everyday and get abuse from service users they never give up trying to help ppl and I think the service is great

As a person on the Autism spectrum, having to access the substance misuse services has been very tricky for me in my previous area. I came by these services a while ago now after becoming dependent on over the counter codeine tablets. The service I have received in Derby has been SUCH a change from my previous area. Please don't be afraid of accessing this service, they are much more equipped to deal with people like myself than I first thought! Thank you, and I mean that from the bottom of my heart. The staff who do this job, I couldn't do it, it would break my heart a million times over the cases you guys must have to deal with each day. These guys save as many lives as the guys up in A&E, please don't forget them! x

I've been getting help off these guys for many years and for many different reasons and have had different workers at times but all of them have been nothing but understanding and helpful also professional at all times the reception staff are always friendly and happy to help and put up with some ungrateful and disrespectful clients when there is no need for it these people are life savers I don't know where I would be without them your all amazing 😊

Learning disabiliy team is really good.

I preface this review in that I have had just one experience with the aforementioned; namely a walk-in initial appraisal. The three members of staff I have interacted with thus far are courteous, professional, discreet and personable. This first experience exceeded any expectations I may have had. Update: I continue to hold this service in the highest of regard. For the service and support this system has provided me I am very grateful.