Specsavers Opticians and Audiologists – Birkenhead liverpool

First class customer service every time, for both contact lenses and for hearing aids (including NHS aids). Nothing is too much trouble. I don't go anywhere else.

I just think this place is amazing. Nothing is ever too much trouble. Emma on lenses helped me massively other day and another lady today rang Ormskirk for me to try source lenses for my weekend away! Brilliant service.

I usually get my contact lenses and glasses from here. But recently when I've tried to call up to cancel my contact lens subscription, they've just hung up on me every time, without giving me terms of cancellation or anything. This has happened at least the last 10 times I've tried to call. It seems as though if you're not wanting to spend money with them, they're not interested in helping. Think I'll be going somewhere else in future, once I've managed to cancel.

It was busy but they were really nice and it wasn't too bad

Staff are professional friendly and caring if you are disabled you don't have to go upstairs ground floor consulting rooms are available

A very good service provided as always. Good controlled entrance to the shop. Hardly any waiting around. Professional conduct of staff. Waitress serving of tea and biscuits. Oh crumbs!

Good service for my glasses to be repaired

Excellent service as usual & in particular Naz who was fantastic in helping me choose frames..

Terrible - worst optician experience I've ever had! The optician and the eye test itself were fine, however the whole experience was very poor – this felt very much like fast food or bargain basement retail than an important paid for personal health checkup by a supposed market leader... Despite having a very specific appointment time I was left to wait in a tired, cramped waiting area for 15 minutes before being attended to. Moreover, even though I was a paying customer and the optician said they would, the staff refused point blank to measure my pupillary distance, and provided no explanation at all about why not, other than to say that they weren’t obliged to and he was a locum so shouldn’t have said that! NB. this is a very quick, basic measurement with a ruler to verify the distance between your pupils, and may be required in order to buy glasses online, so gives you a choice where to get glasses from which is why I asked for it. One thing is for sure, I shouldn't have gone to Birkenhead Specsavers and won't be coming back or buying glasses from there - despite all the guff about customer service, this operation is clearly about profit not people!

All the staff are very caring and attentive. Wonderful service from everyone and I am delighted with my glasses and prescription sunglasses. A GOLD STAR to everyone at the Birkenhead Specsavers. THANK YOU.