Santander bath

The young gentleman serving was really friendly and professional. He asked a female server to come out and help me at the desk. I wish he hadn't. She was incredibly rude. I was stunned by her demeanor. I've been with Santander since 1990 when it was Abbey National and usually get great service. I wish I said said something to her, but now I'll be going to my local branch at Wells, as they're all fantastic.

My partner and I were on a city break in Bath and required some banking assistance, we called at Santander and were dealt with quickly and professionally at the front desk by Richard. We left the bank feeling confident that the matter was being dealt with rather than exhausted as is so often the case with other Santander branches.

Short queue to use the desk service. While waiting a member of staff asked us what service we needed, and offered to assist at the information desk if we weren't able to use the main desk in the next minute or so. As it happened we didn't need it, but it was nice to be offered. The lady who dealt with us was also pleasant and helpful. Definitely better than our branch in London.

Tried opening an joint account with my wife, but had 2 weeks of being messed around and staff not replying to our calls. We had to arrange for a second appointment. After rearranging my work, on arriving to the branch we were informed that the member of staff was not there, and said that they had left a voice mail which was not true and they couldn't even tell us our telephone number. All they did was tell us we had to make another appointment. On the whole I would described the service as the worst I've ever received. Avoid at all costs. Choose a bank that actually knows what customer service is!

Consistently receive poor service.

Went there before 10am today and the female staff who was sitting on the right was really kind and helpful. Nice and friendly atmosphere throughout. Thank you.

Nice location. Friendly and helpful staff.

Very helpful friendly and polite any questions asked given back in plan language

We were greeted pleasantly and asked how we could be helped today. And then the cashier was helpful and made us feel that our banking problem had been resolved. This is why Branch banking offices are vital for the face to face customer satisfaction.thankyou.

My partner and I were on a city break in Bath and required some banking assistance, we called at Santander and were dealt with quickly and professionally at the front desk by Richard. We left the bank feeling confident that the matter was being dealt with rather than exhausted as is so often the case with other Santander branches.