Not Madonna

4 months ago

Review

The young gentleman serving was really friendly and professional. He asked a female server to come out and help me at the desk. I wish he hadn't. She was incredibly rude. I was stunned by her demeanor. I've been with Santander since 1990 when it was Abbey National and usually get great service. I wish I said said something to her, but now I'll be going to my local branch at Wells, as they're all fantastic.

Robert Gray

10 months ago

Review

My partner and I were on a city break in Bath and required some banking assistance, we called at Santander and were dealt with quickly and professionally at the front desk by Richard. We left the bank feeling confident that the matter was being dealt with rather than exhausted as is so often the case with other Santander branches.

Mark Pearce

2 years ago

Review

Short queue to use the desk service. While waiting a member of staff asked us what service we needed, and offered to assist at the information desk if we weren't able to use the main desk in the next minute or so. As it happened we didn't need it, but it was nice to be offered. The lady who dealt with us was also pleasant and helpful. Definitely better than our branch in London.

Tim S

5 years ago

Review

Tried opening an joint account with my wife, but had 2 weeks of being messed around and staff not replying to our calls. We had to arrange for a second appointment. After rearranging my work, on arriving to the branch we were informed that the member of staff was not there, and said that they had left a voice mail which was not true and they couldn't even tell us our telephone number. All they did was tell us we had to make another appointment. On the whole I would described the service as the worst I've ever received. Avoid at all costs. Choose a bank that actually knows what customer service is!

Rebecca C

2 years ago

Review

Consistently receive poor service.