I genuinely hope nobody has to end up at this hospital with serious injuries, the most incompetent and rude staff I have ever encountered and the doctors give false information. After having a severe injury and being told an ambulance would take over 6 hours, I had to hold my face together and get in a taxi to get to the hospital. On arrival nobody helped me clean my injuries despite needing urgent attention or even gave me supplies to clean and bandage myself. I sat holding my lip for 8 hours before I saw a doctor, when someone finally came out and told me I would be called in in an hour, they called me in after 4 more hours. The surgeon who stitched me up did a good job I will say that, but she said to call the hospital if there were any complications to book an appointment see her. There were complications, I called and the hospital said there was no record of my procedure, nobody put anything in my chart and they said the doctor who told me to come back lied. Someone lied, but I don't think it was the doctor, I think the staff were just too lazy to do their jobs and fill out my charts and outpatient referrals properly. Now I have to go and see my GP who don't know what to do and have said as much, that I really need to be speaking to my surgeon but of course I can't do that. As an American, I have to say I would take a system that costs a lot of money but actually works over the garbage NHS, which costs nothing and also provides nothing. I hope I never have another medical issue here, I would fly out to America and see a proper doctor before stepping foot in another NHS hospital.