Richer Sounds, Edinburgh edinburgh

Recent purchase of TV and Surround Amp, On opening TV it looked like screen was scratched, Steven got a replacement sent out and it arrived a couple of day's later , opened this and again screen had scratches on it, Spoke with Garry and he sent out another via Taxi following day. This one arrived and again scratches on screen. Fraser called back and spoke to me and advised that there could be protective film on screen, after checking TV we did find this although it's not very obvious very thin, very transparent and well applied from factory. Very happy with TV and Amp, Top marks to All at RS in Edinburgh for their Customer Service and patience dealing with the purchase, Many Thanks, Craig.

We visited the Edinburgh store and were served by Scott, he was a delight to be served by, friendly and professional throughout. He had to cope with hours of back and forward with security checks and stayed working almost an hour over the end of shop hours to ensure we could take our purchase away that same day. Well above and beyond and so patient. Very impressed with the store, the friendliness of the staff in general, and Scott in particular. Thanks richer sounds!

Great products, great prices. Knowledgeable, passionate staff. Always my first stop for hi-fi.

This place has been a favourite of mine for years. Reason for missing a extra star is it just doesn't have the same feel anymore. It should focus more on the music experience and have honest staff for advising instead of trying to push certain items on shoppers

Excellent service, knowlegable and helpful staff. Hope our new T.V. is as good!

Customer service on a level I've never experienced before. Like everyone, i enjoy online shopping from the usual large sites, but I'm so happy I bought from Richer Sounds. Today I experienced the absolute peak of customer service. They are now my family's go to shop for earbuds and headphones. Top effort folks, thank you. 🙏

Fantastic little shop with a large fan base perfect for any audiophiles all the way to simple cheap cable.staff no there stuff also if you dont.always a bargain to be gained in the clearance dept if a box has been opened.

Fantastic shop. Thomasz and Hauke could not have been more help. I've now got a lovely sound system exactly as I wanted!

I always buy my TVs from their online store, but this time I was looking to get some extra expert info on surround sound and they gave helped me out in store. Super clear and concise. Always refreshing to go into a tech store and the staff actually know what they're talking about!

Excellent service & knowledge of key items I went in to purchase for my home cinema build.